Quality Assurance

At UGC.NL, we place great importance on the quality of our creators. Therefore, we take various measures to ensure that our creators meet the highest standards. Below we explain how we do this:

Acceptance Process
When a creator registers on our platform, they are not immediately activated. They do not appear directly on the “Find Creators” page. After a creator has uploaded their portfolio and highlight video, a manual quality check is first performed by our team. UGC.NL checks the creator for both quality and professionalism before they are approved and become visible to companies.

Response Time
To ensure the response time of creators, we follow several measures. First, the platform continuously tracks the average response time of a creator to clients. This information is displayed under the creator’s profile picture, as described in the “Chat Function.”

Based on this information, companies can decide whether they want to start a conversation with the creator. If a creator’s response time is too long, clients can take this information into account when making their choice.

Availability
We also monitor how often a creator logs into the platform. After seven days of inactivity, the creator receives a reminder email informing them that they have not logged in for seven days. If a creator still has not logged in after 21 days, their availability is automatically disabled, making the creator no longer visible on the “Find Creators” page.