Platform & Projects

After payment, the client provides all necessary information for the assignment. This includes a script, briefing, attachments, and possibly a track and trace code for physical products.

You need this information to start properly and on time.

Viewing assignment information

As soon as the client has filled in the information, you can find it back in the order.

Here’s how to view the assignment information:

1. Open the order

2. Go to the Details tab

Here you will see all the information provided by the client.

Script and briefing

The fields Script and Briefing are only visible if it was agreed that the client will provide these.

If the package chosen states that you as the creator will provide the script and/or briefing, then:

• You will not see these fields
• You do not need to review anything here
• You will create the script and/or briefing yourself

This ensures clear agreements and prevents duplicate work.

What information can you find here

Through the details tab, you can among other things:

• View a provided script
• Read the briefing
• Open attachments such as documents or links
• View a track and trace code for physical products

This way, you know exactly what is expected of you.

What happens after filling in

As soon as the client saves the information:

• You will automatically receive a notification
• You can immediately view all the entered information
• You can start with the assignment

The client can still adjust the information later. Any changes will always be visible in the order.

Good to know

Always read the assignment information carefully before you start.
Use the activity chat if something is unclear or if extra explanation is needed.

It may happen that you are unable to complete an order. In that case, you can cancel the order through the platform.

Canceling an order

Here’s how to cancel an order:

1. Open the order

2. Click on View Order

3. Click on Cancel Order at the top right

4. Confirm your choice

After confirmation, the order will be canceled.

What happens after canceling

If you cancel an order:

• The paid amount will be automatically refunded to the company
• You will not receive payment for this order
• The order will be closed

It can happen that you miss a deadline. That is unfortunate, but the assignment does not automatically end. However, this can have consequences for your performance on the platform.

What happens when the deadline passes?

If you exceed the deadline:

• The order status changes to Deadline passed
• This is included in your delivery rate
• This can affect your ranking and visibility

We keep track of the percentage of your assignments you deliver on time. This percentage is visible to companies and is used when displaying creators.

Adjusting the deadline

If you cannot meet the deadline, you can adjust it yourself.

Here's how to change the deadline:

1. Open the order

2. Go to the Details tab

3. Adjust the deadline

4. Save the change

The new deadline will be immediately visible to the client.

Can I still deliver the content?

Yes. Even if the deadline has passed, you can still deliver the content.

You do this by:

1. Open the order

2. Go to the Delivery tab

3. Upload your content

4. Click on Deliver

The client can still review the content afterward.

What is best to do

If you realize you will not meet the deadline:

• Adjust the deadline in time via the Details tab
• Inform the client via the activity chat
• Provide a clear new delivery date

Good communication helps to prevent misunderstandings.

If a client requests a revision, this means the content does not yet fully meet expectations. This is a normal part of the process and can be easily resolved.

What happens during a revision

When the client clicks on Request Revision:

• You automatically receive an email
• You see in the order that a revision has been requested
• You can view the client's feedback

The feedback specifies what needs to be changed.

Re-uploading content

After a revision request, you can re-upload the adjusted content via the Delivery tab.

Here’s how to do it:

1. Open the order

2. Go to the Delivery tab

3. Upload the adjusted content

4. Click Deliver again

The new upload replaces the previous delivery.

What happens next

After re-delivery, the client again has time to:

• Approve the content
• Request another revision
• Reject the assignment

This depends on the number of revisions agreed upon in the package.

You submit your final content via the Delivery tab within an order. This way, everything related to the delivery remains clear and in one place.

Going to the delivery tab

Here's how to get to the delivery:

1. Open the order

2. Click on View order

3. Navigate to the "Delivery" tab.

Uploading and submitting content

You can upload your final content via the delivery tab.

Here’s how to submit:

1. Upload your videos and/or photos

2. Check that everything is correct

3. Click on Submit

After clicking submit, your content will be sent to the company for review.

What happens after submission

After submission, the company has 72 hours to take one of the following actions:

• Accept the assignment
• Reject the assignment
• Request a revision

After 72 hours, the assignment is automatically accepted.

If a revision is requested, you can upload a new version via the same delivery tab.

 

Once a job has started, communication takes place via the Activity chat. This is the place where you collaborate on the job and share interim results.

Using the activity chat

After the start of a job, an activity chat is automatically created. You can find this by navigating to the order and clicking on "View order".

Through this chat you can:

✓ Share updates on the progress
✓ Submit interim photos and videos
✓ Ask questions about the job
✓ Receive feedback from the client

Sharing interim results

When you send photos or videos via the activity chat, a watermark is automatically added.

This ensures that interim results can be shared securely before the job is completed.

Features of the activity chat

The activity chat works similarly to other chat functions within the platform.

Among other things, you can:

✓ Send and receive messages
✓ See when messages have been read
✓ Upload photos and videos with watermark
✓ Share files

All communication with a client takes place via the chat on the platform. This way, agreements, files, and messages remain organized in one place.

When a company sends you a message, you receive it via Messages in the menu.

Through this overview, you can view and open all conversations with clients.

What do you use the chat for

You use the chat to:

✓ Discuss the assignment
✓ Ask or answer questions
✓ Coordinate about content and expectations
✓ Collaborate to create a custom package

The chat is mainly intended for communication before and during an assignment.

Chat features

The chat works similarly to other messaging apps.

You can, among other things:

✓ Send and receive messages
✓ See if messages have been read
✓ Share photos and videos
✓ Send files

This way, you can easily and quickly coordinate with the client.

Sometimes a standard package doesn’t quite match the client’s wishes. In that case, you can offer a custom package via the chat. You do this directly in the conversation with the company, without having to adjust anything in your fixed packages.

Sending a package via chat

Here’s how to offer a package in the chat:

1. Open the chat with the company

2. Click on the package icon with a plus sign

3. Choose one of the following options
   • Share portfolio package
   • Create custom chat package

Share portfolio package

If you choose Share portfolio package, you can send one of your existing packages.
These are the packages you have set up in your portfolio.

More information about this can be found here:
Click here for the full article

The selected package is shared directly in the chat with the company.

Create custom chat package

If you choose Custom chat package, you can compose a completely new package that fits this specific assignment.

You decide the content, price, and terms of this package yourself.
This package is only visible to this company and does not count as a standard package.

After sending a package

Once you have sent a package:

• The company can view the package immediately
• The company can pay right away

When the company has paid, you will see the notification View order in blue in the chat.

Modify or withdraw package

After sending a package, you can still make changes.

Modify package
Via the Modify button, you can adjust the offer as long as the company has not yet paid.

Withdraw package
Via Withdraw offer, you can retract the package. The package will then no longer be available for payment.

Clients find creators via the Find creators page, where they search and filter based on profile information, portfolio, and performance.

In addition, as a creator, you can also actively respond to job posts from companies looking for creators for a campaign or collaboration.

This way, you can both be found by clients and discover opportunities that suit you.

The better and more complete your profile, the greater the chance that you will be selected and receive responses to your pitches. You can accept an unlimited number of assignments.

How clients find creators

Clients use the Find creators page to search for creators based on, among other things:

✓ Portfolio and sample videos
✓ Offered packages
✓ Languages and niches
✓ Availability
✓ Statistics such as delivery time and response speed

Based on this, they contact creators or start a collaboration directly.

Responding to job posts yourself

Besides being found, you can also respond yourself to open job posts from companies.

Easily send a personal pitch and your price proposal to assignments that match your style, niche, or experience.

This increases your visibility and improves your chances of new collaborations.

What you can do to get more assignments

Although clients can actively find creators, you have a lot of influence on how often you are selected.

Make sure that:

✓ Your portfolio is complete and up to date
✓ Your packages are clear and attractive
✓ Your availability is turned on
✓ You respond quickly to messages
✓ You actively respond to jobs

Active and reliable creators are selected more often and get new opportunities faster.

As a creator, you decide what you offer to companies. In your packages, you put together the content you deliver, how quickly you deliver it, and which extras you offer. All components are flexible and adjustable by you.

This way, companies can see exactly what to expect from you.

When assembling your offer, you choose from fixed options or fill in values yourself.

Choice from fixed options

For some components, you choose one option from a fixed list.

Length of the video
✓ 15 seconds
✓ 30 seconds
✓ 60 seconds

Delivery time
✓ 1 to 2 days
✓ 3 to 5 days
✓ 6 to 8 days
✓ 9 to 12 days

Number of revisions per video
✓ 1 revision
✓ 2 revisions
✓ 3 revisions

Components to fill in freely

In addition, there are components that you can fill in yourself.

Price
✓ From 59 euros

Number of videos
✓ From 1 video

Product photos
✓ Freely fillable

Number of hooks
✓ Freely fillable

This allows you to tailor your offer completely to your working method and experience.

Extra options

You can add extra options to your package. These are optional and determined by you.

✓ Script and briefing
✓ Video editing
✓ Voice over
✓ Subtitles
✓ Music
✓ Raw content

Extra options make your package more comprehensive and give companies more choice.