Account & Profile

If your account has been rejected, it means that your profile currently does not meet the requirements to start as a creator. This is unfortunate, but usually easy to fix.

Why could my account be rejected

An account is usually rejected for one of these reasons:
✓ The highlight video is missing or does not meet the requirements
✓ The portfolio video is of insufficient quality
✓ Your profile is not fully completed

In most cases, it concerns one or more points for improvement.

What should I do now
After the rejection, you will receive a message with the reason.

Do the following:

1. Carefully read the feedback

2. Adjust your profile, photo, or videos

3. Check that everything is complete and of good quality

4. Submit your profile again

As soon as your profile is resubmitted, it will be reviewed again.

How long does a new review take
A new review usually takes up to seven working days again.

You will automatically receive a notification as soon as your profile has been checked again.

When you first sign up, we ask you for some information. This is called the initial verification or first sign on. This step is necessary to properly handle collaborations and payments.

What do we ask for during verification?

During verification, we ask whether you operate as a consumer or as a business.

Are you a consumer
Then we only ask for the basic information needed to collaborate with you and make payments.

Do you have a business
Then we ask for additional information, such as:

✓ Company name
✓ Chamber of Commerce number
✓ VAT number
✓ Whether you fall under the Small Business Scheme (KOR)
✓ UBO (Ultimate Beneficial Owner) (for a private limited company)

This information is necessary for correct invoicing and administration.

Why is this necessary?

We use this information to:

✓ Process payments correctly
✓ Prepare invoices accurately
✓ Comply with legal obligations
✓ Keep collaborations safe and transparent

Without this information, we cannot make payments.

Payments via Stripe

For processing payments, we work with Stripe. This platform ensures that payments are made securely and in accordance with applicable regulations.

Therefore, we are required to request and verify certain information before we can make payments.

Your email address is the address you use to log in to your account and to receive important notifications, such as updates about assignments and payments. If you want to change this email address, you can easily do this yourself through your account settings.

Changing your email

Here’s how to change your email address:

1. Log in to your account

2. Go to Settings

3. Go to the Details section

4. Enter your new email address

5. Confirm the new email address

After confirming, your new email address will be set as your login email.

Email verification

After changing your email address, you will receive a verification email.

Click the link in this email to confirm the change.
Your new email address will only become active after this verification.

You can delete your account yourself via your settings. This will permanently close your account.

Deleting your account

Here’s how to delete your account:

1. Log in to your account

2. Go to Settings

3. Click on Other

4. Select Delete account and choose one of the options

5. Confirm your choice

After confirmation, your account will be deleted.

Good to know

Deleting your account is permanent and cannot be undone.

After deleting your account, some data may be temporarily retained. We only do this when necessary for purposes such as:

• Ongoing or completed payments
• Administrative or legal obligations

Once this period has passed, your data will be deleted in accordance with our privacy policy.

Within the platform, you can decide which notifications you receive and how visible you are to other users. This way, you can customize your account to what works best for you without missing important updates.

Adjusting Notifications

Here’s how to change your notification settings:

1. Log in to your account

2. Go to Settings

3. Click on Other

4. Adjust your preferences

5. Save your changes

The changes take effect immediately.

What you can set here

Through the notification settings, you can, among other things:

✓ Turn your last seen status on or off
✓ Show or hide your online status
✓ Turn sounds on or off for notifications

This way, you decide how visible and reachable you are on the platform.

You can change your password in two ways. This depends on whether you can still log in to your account.

I can still log in

If you have access to your account, you can change your password via the settings.

1. Log in to your account

2. Go to Settings

3. Click on Security

4. Change your password

5. Save the changes

Your new password is immediately active.

I can no longer log in

If you can no longer log in, you can reset your password via the login page.

1. Go to www.dashboard.ugc.nl/inloggen

2. Click on Forgot password

3. Enter the email address with which your account was created

4. Follow the steps in the email you receive

After setting a new password, you can log in again.