Creators - Why Haven't I Been Paid Yet?

If you have not yet received a payment, in most cases this is because your KYC information is not yet complete. This verification is mandatory to process payments safely and correctly.

What is the Reason

Before we can pay out, your information must be fully verified.

This may include:

✓ Bank details
✓ Identity verification
✓ For business creators
✓ Chamber of Commerce (KvK) details
✓ Additional documentation

As long as this information is missing or has not yet been approved, the payment will be temporarily paused.

How Do I Fix This

You can easily submit your KYC information via the dashboard.

Here’s how:

1. Log in to your dashboard

2. Click on the notification We need additional information from you

3. Fill in the requested information

4. Submit everything for review

When Will I Receive My Payment

As soon as your KYC information has been approved, your payment will be processed.

The payment will then be made within 3 business days at the latest.

Payments via Stripe

We work with our payment partner Stripe to process payments.
Stripe handles verification and payment according to applicable laws and regulations.

Therefore, it is necessary that all KYC information is submitted correctly and completely.