Account & Profile

You use your email address to log in to UGC.NL. We also send important notifications to it, such as updates about your orders. You can change this email address yourself in your settings.

How do you change your login email address?

1. Go to Settings › Profile.
2. Under Email address, click Change email address.
3. Enter your new email address.
4. Click Send code.
5. Enter the 6-digit code you receive at your new email address and click Verify.

You will now see the message "Your email address has been changed successfully." From then on, you log in with your new email address.

Tip: didn't receive a code? Check your spam folder or click Resend.

Good to know

• The new email address must not already be in use by another UGC.NL account.
• Do you log in with Google? Then your email address is linked to your Google account and cannot be changed.
• By default, your invoices are sent to your login email address. Want to receive them at a different address? Then read How do I change my billing email?

Please note: no longer have access to your account's email address and can't log in because of it? Then you can't change the email address yourself. In that case, create a support ticket.

Want to know more?

• How do I change my password?
• How do I change my notifications?

See more

You decide which notifications you receive and how visible you are to creators. You set this up in the Notifications tab in your settings.

How do you change your notifications?

1. Go to Settings › Notifications.
2. Turn the switches on or off.
3. Click Save.

Your changes take effect immediately.

What can you set?

• Last seen: show when you were last online.
• Online: show whether you're online or not.
• Email notifications: receive emails about things like new chat messages, delivered content and requests to change a deadline.
• Sounds: turn sounds on or off.

Good to know: we always send you important alerts about your account, regardless of your notification settings. You will also always receive your invoices by email.

How do you unsubscribe from the newsletter?

1. Go to Settings › Other.
2. Under Newsletter, turn off the switch Yes, I want to receive the newsletter.
3. Click Save.

This only applies to the newsletter. Your other notifications stay as you have set them.

Want to know more?

• How do I change my login email?
• How do I change my billing email?

See more

You can change your password in two ways. Which one you use depends on whether you can still log in.

Can you still log in?

1. Go to Settings › Security.
2. Enter your Current password.
3. Choose a New password and enter it again under Confirm password.
4. Click Save.

You will see the message "Your password has been changed successfully." Your new password works straight away.

Tip: below the field you can see what makes a strong password: at least 8 characters, an uppercase letter, a lowercase letter, a number and a special character (such as !@#$).

Can't log in any more?

1. Go to en.dashboard.ugc.nl/login.
2. Click Forgot your password?
3. Enter the email address you log in with and click Reset password.
4. Open the email we send you and click the link to choose a new password.

After that, you can log in again with your new password. Didn't receive an email? Check your spam folder or request the email again.

Good to know: are you logged in but can't remember your current password? Then go to Security and click Click here below the Current password field. Do you log in with Google? Then you don't need a password. Under Security you will see "Signed in via Google".

Is the email not arriving?

• Check your spam folder.
• Try logging in on another device. Using the app? Then try the web version at dashboard.ugc.nl, or the other way around.
• No longer have access to your account's email address? You can't solve this yourself. Create a support ticket.

Want to know more?

• How do I change my login email?

See more