Sophie

If you have not yet received a payment, in most cases this is because your KYC information is not yet complete. This verification is mandatory to process payments safely and correctly.What is the R...

Once a task is completed and approved, the payment is scheduled for the next payment round. We work with fixed payment dates to ensure payments are clear and reliable.When payments take placeThe pa...

Your email address is the address you use to log in to your account and to receive important notifications, such as updates about assignments and payments. If you want to change this email address,...

You can delete your account yourself via your settings. This will permanently close your account.Deleting your accountHere’s how to delete your account:Log in to your accountGo to SettingsClick on ...

Within the platform, you can decide which notifications you receive and how visible you are to other users. This way, you can customize your account to what works best for you without missing impor...

You can change your password in two ways. This depends on whether you can still log in to your account.I can still log inIf you have access to your account, you can change your password via the set...

If your account has been rejected, it means that your profile currently does not meet the requirements to start as a creator. This is unfortunate, but usually easy to fix.Why could my account be re...

When you first sign up, we ask you for some information. This is called the initial verification or first sign on. This step is necessary to properly handle collaborations and payments.What do we a...

After you submit your profile, it is manually reviewed by the UGC.NL team. We check if your profile meets the requirements to start as a creator.The review usually takes a maximum of 7 business day...

To get started as a creator at UGC.NL, your profile must be complete. Brands use your profile to determine if you are suitable for a project.Checklist✓ A good profile photo✓ One highlight video✓ On...