Creators

After you submit your profile, it is manually reviewed by the UGC.NL team. We check if your profile meets the requirements to start as a creator.

The review usually takes a maximum of 7 business days.

What we check

During the review, we look at, among other things:

✓ Your profile photo
✓ Your highlight video
✓ Your portfolio video
✓ The quality of your videos
✓ The completeness of your profile

What happens after the review

If your profile is approved, you will receive a notification and can start receiving assignments through the platform.

If your profile is rejected, you will receive a message with the reason. You can adjust your profile and then resubmit it for review.

To get started as a creator at UGC.NL, your profile must be complete. Brands use your profile to determine if you are suitable for a project.

Checklist

✓ A good profile photo
✓ One highlight video
✓ One portfolio video
✓ Videos of good quality
✓ At least 18 years old

Profile Photo

Your profile photo is the first thing brands see.

✓ Clear photo of you
✓ Well lit
✓ Sharp and professional

Do not use
❌ Logos
❌ Group photos
❌ Blurry or dark photos

Highlight Video & Portfolio Video

The highlight video is your short introduction as a creator.

✓ You are clearly visible
✓ Show your vibe and style
✓ Short and to the point

This does not have to be an advertisement. It’s about making a strong first impression.

The portfolio video shows what you can create for brands.

✓ Good image quality
✓ Clear sound
✓ Relevant content

This can also be content you have made previously, outside of UGC.NL.

Quality of your videos

You don’t need to use professional equipment, but your content must be well made.

✓ Good lighting
✓ Clear sound
✓ Stable image
✓ Good voice-over (optional)

Quality is more important than expensive equipment.

Good to know

If your profile does not meet these requirements, it may be rejected.
You can then adjust your profile and resubmit it.

Once your profile is approved, you can receive assignments.

UGC.NL is a platform where creators and brands collaborate.
As a creator, you make videos or photos for brands without having to post them on your own social media.

Brands find creators via the Find creators page. Creators are selected based on their profile, portfolio, and performance.

Register for free

Signing up takes just a few steps:

• Go to UGC.NL and create a creator account
• Fill in your profile as completely as possible
• Upload one highlight video and one portfolio video

Once everything is filled out, your profile will be reviewed. This takes up to seven business days.

What do you need?

To get started as a creator, you need:

• A fully completed profile
• A portfolio with sample content
• Availability to complete assignments

You don’t need to have a professional camera. Good lighting, clear audio, and strong content are more important than expensive equipment.

Approval

After submitting your profile, your account will be reviewed.
This usually takes up to seven business days.

Once your account is approved, you will receive a notification and can start receiving assignments.

After approval

After approval, you can:

• Become visible to brands
• Receive assignments
• Submit content through the platform
• Get paid after completing assignments

The more active and complete your profile, the greater your chances of being selected.

Good to know

UGC.NL continuously evaluates creators based on quality, reliability, and activity.
New creators have just as many opportunities as experienced creators.

Every assignment is a new opportunity to showcase yourself. Stay active, keep communicating, and focus on quality.

If your account has been rejected, it means that your profile currently does not meet the requirements to start as a creator. This is unfortunate, but usually easy to fix.

Why could my account be rejected

An account is usually rejected for one of these reasons:
✓ The highlight video is missing or does not meet the requirements
✓ The portfolio video is of insufficient quality
✓ Your profile is not fully completed

In most cases, it concerns one or more points for improvement.

What should I do now
After the rejection, you will receive a message with the reason.

Do the following:

1. Carefully read the feedback

2. Adjust your profile, photo, or videos

3. Check that everything is complete and of good quality

4. Submit your profile again

As soon as your profile is resubmitted, it will be reviewed again.

How long does a new review take
A new review usually takes up to seven working days again.

You will automatically receive a notification as soon as your profile has been checked again.

When you first sign up, we ask you for some information. This is called the initial verification or first sign on. This step is necessary to properly handle collaborations and payments.

What do we ask for during verification?

During verification, we ask whether you operate as a consumer or as a business.

Are you a consumer
Then we only ask for the basic information needed to collaborate with you and make payments.

Do you have a business
Then we ask for additional information, such as:

✓ Company name
✓ Chamber of Commerce number
✓ VAT number
✓ Whether you fall under the Small Business Scheme (KOR)
✓ UBO (Ultimate Beneficial Owner) (for a private limited company)

This information is necessary for correct invoicing and administration.

Why is this necessary?

We use this information to:

✓ Process payments correctly
✓ Prepare invoices accurately
✓ Comply with legal obligations
✓ Keep collaborations safe and transparent

Without this information, we cannot make payments.

Payments via Stripe

For processing payments, we work with Stripe. This platform ensures that payments are made securely and in accordance with applicable regulations.

Therefore, we are required to request and verify certain information before we can make payments.

Your email address is the address you use to log in to your account and to receive important notifications, such as updates about assignments and payments. If you want to change this email address, you can easily do this yourself through your account settings.

Changing your email

Here’s how to change your email address:

1. Log in to your account

2. Go to Settings

3. Go to the Details section

4. Enter your new email address

5. Confirm the new email address

After confirming, your new email address will be set as your login email.

Email verification

After changing your email address, you will receive a verification email.

Click the link in this email to confirm the change.
Your new email address will only become active after this verification.

You can delete your account yourself via your settings. This will permanently close your account.

Deleting your account

Here’s how to delete your account:

1. Log in to your account

2. Go to Settings

3. Click on Other

4. Select Delete account and choose one of the options

5. Confirm your choice

After confirmation, your account will be deleted.

Good to know

Deleting your account is permanent and cannot be undone.

After deleting your account, some data may be temporarily retained. We only do this when necessary for purposes such as:

• Ongoing or completed payments
• Administrative or legal obligations

Once this period has passed, your data will be deleted in accordance with our privacy policy.

Within the platform, you can decide which notifications you receive and how visible you are to other users. This way, you can customize your account to what works best for you without missing important updates.

Adjusting Notifications

Here’s how to change your notification settings:

1. Log in to your account

2. Go to Settings

3. Click on Other

4. Adjust your preferences

5. Save your changes

The changes take effect immediately.

What you can set here

Through the notification settings, you can, among other things:

✓ Turn your last seen status on or off
✓ Show or hide your online status
✓ Turn sounds on or off for notifications

This way, you decide how visible and reachable you are on the platform.

You can change your password in two ways. This depends on whether you can still log in to your account.

I can still log in

If you have access to your account, you can change your password via the settings.

1. Log in to your account

2. Go to Settings

3. Click on Security

4. Change your password

5. Save the changes

Your new password is immediately active.

I can no longer log in

If you can no longer log in, you can reset your password via the login page.

1. Go to www.dashboard.ugc.nl/inloggen

2. Click on Forgot password

3. Enter the email address with which your account was created

4. Follow the steps in the email you receive

After setting a new password, you can log in again.

If you have not yet received a payment, in most cases this is because your KYC information is not yet complete. This verification is mandatory to process payments safely and correctly.

What is the Reason

Before we can pay out, your information must be fully verified.

This may include:

✓ Bank details
✓ Identity verification
✓ For business creators
✓ Chamber of Commerce (KvK) details
✓ Additional documentation

As long as this information is missing or has not yet been approved, the payment will be temporarily paused.

How Do I Fix This

You can easily submit your KYC information via the dashboard.

Here’s how:

1. Log in to your dashboard

2. Click on the notification We need additional information from you

3. Fill in the requested information

4. Submit everything for review

When Will I Receive My Payment

As soon as your KYC information has been approved, your payment will be processed.

The payment will then be made within 3 business days at the latest.

Payments via Stripe

We work with our payment partner Stripe to process payments.
Stripe handles verification and payment according to applicable laws and regulations.

Therefore, it is necessary that all KYC information is submitted correctly and completely.

Once a task is completed and approved, the payment is scheduled for the next payment round. We work with fixed payment dates to ensure payments are clear and reliable.

When payments take place

The payment round takes place every Monday. UGC.NL charges a 25% commission.

During this payment round, we pay out all tasks that were completed in the previous week.

Example
Tasks completed in week 1 are paid out on Monday of week 2.

Status of your payments

You can find all your payments in your dashboard.

There you will see different statuses:

• Pending
• Paid

Everything marked as pending will be automatically included in the next payment round.

Payments through our payment partner

For processing payments, we work with our payment partner Stripe.

This partner ensures that payments are made securely and in accordance with applicable regulations. Sometimes it may take a while before a payment is visible in your account, depending on your bank.