Account & Profile

Has your application been rejected? Then your profile does not meet our quality requirements yet. That's a shame, but you can try again as often as you like.

How do you know you've been rejected?

You will receive an email from us. Your dashboard also shows the message Unfortunately, you have been rejected. The email sometimes includes a short explanation, but not with every rejection.

Why might your profile have been rejected?

We mainly review your highlight video and your portfolio videos. A profile is usually rejected for one of these reasons:

• The highlight video is missing or does not meet the requirements.
• The portfolio videos are not of sufficient quality.
• A social media channel is visible in a video, for example a TikTok or Instagram logo.
• Your profile has not been filled in completely.

Tip: take a look at ugc.nl/find-creators to see how approved creators build their highlight and portfolio videos. Compare that with your own profile: you will often quickly see what can be improved. You can read all requirements in What are the requirements to get started?

How do you get reviewed again?

You don't need to submit anything and there is no separate button. As soon as you upload a new video, your profile automatically goes back into review.

1. Improve your videos and fill in your profile completely.
2. Upload your new highlight video or portfolio video via My portfolio.
3. Your profile is then automatically back in the review queue.

You can do this as often as you like. There is no maximum number of attempts.

How long does a new review take?

We aim for a maximum of 7 business days. When there are many applications, this is not always possible and it can take longer. Everyone gets their turn.

Good to know: a support ticket does not speed up the review. So there is no need to email us to be reviewed again.

What is the difference between rejected and blocked?

• Rejected: your profile does not meet our quality requirements yet. Upload new videos and we will review you again.
• Blocked: your access to the platform has been revoked because you violated the terms and conditions. Only then is a rejection final. Also read Stay Protected: The Off-Platform Policy for Creators.

Want to know more?

• How long does it take to get approved
• What is my portfolio?
• Quality Assurance

See more

At UGC.NL, you log in with an extra check: two-factor authentication (2FA). This keeps your account more secure.

How does it work?

1. Log in with your email address and password.
2. We send a verification code to your account's email address.
3. Enter the code. You are then logged in.

This happens with every login attempt. You can't turn 2FA off: it is a fixed security measure.

Is the email not arriving?

• Check your spam folder.
• Try logging in on another device. Using the app? Then try the web version at dashboard.ugc.nl, or the other way around.
• No longer have access to your account's email address? You can't solve this yourself. Create a support ticket.

Want to know more?

• Creators: how do I change my password?
• Brands: how do I change my password?
• Creators: how do I change my notifications?
• Brands: how do I change my notifications?

See more

Has your profile been approved? Then we'll first ask you for some details when you log in. This initial verification (first sign-on) is needed to handle orders and payouts correctly.

What do we ask for during verification?

We ask for your personal details, such as your name, phone number and address. Then you answer the question Do you have a business?

• I don't have a business: your personal details are all we need.
• I have a business: we also ask for your company details.

If you have a business, we ask for things like:

• Company name
• Chamber of Commerce (KvK) number (or the registration number in your country)
• VAT number
• Legal form
• Whether you use the KOR scheme (Dutch small business scheme)

We need these details for correct invoicing and administration.

Why is this necessary?

We use these details to:

• process payments correctly;
• prepare invoices accurately;
• comply with legal obligations;
• keep collaborations safe and transparent.

Without these details, we can't make any payouts.

Payouts via Stripe

We process payments through our payment partner Stripe. To do this, we create a payment account for you. Stripe makes sure payouts are made securely and in line with the applicable rules. That's why we're required to request and check certain details before we can pay you out.

Stripe may ask for additional details later, such as a photo of your ID document or, for a company, details about its owners (UBO). Read how this works in Know your customers (KYC).

Good to know: did you start without a business and do you have one now? Go to Settings › Finance and click Switch next to Switch to business. If you still have open orders, complete those first.

Why do we ask for your BSN?

We ask for your BSN (citizen service number) because of DAC7. This is a European rule that requires platforms such as UGC.NL to report sellers' income to the tax authorities. That is why we also ask for your BSN if you already have a Chamber of Commerce and VAT number.

What does the KOR mean for your payout?

Do you use the Dutch small business scheme (KOR)? Then tick this during your first verification. You will not receive VAT on your orders. Has your situation changed? Update your choice via Settings › Finance.

Want to know more?

• Payments & Billing
• How do I change my financial information?

See more

You use your email address to log in and to receive important notifications, for example about orders and payouts. Want to use a different email address? You can easily change it yourself in your settings.

How do you change your email address?

1. Go to Settings › Details.
2. Under Email address, click Change email address.
3. Enter your new email address.
4. Click Send code. We'll send a 6-digit code to your new email address.
5. Enter the code and click Verify.

You'll then see a message that your email address has been changed. From now on, you log in with your new email address.

Tip: didn't receive a code? Check your spam folder or click Resend.

Good to know

• Do you log in with Google? Then your email address is linked to your Google account and can't be changed.
• Do you have a business and want to receive your invoices at a different address? Set this up under Settings › Finance › Billing email address.

Please note: no longer have access to your account's email address and can't log in because of it? Then you can't change the email address yourself. In that case, create a support ticket.

Want to know more?

• How do I change my password?
• How do I change my notifications?

See more

You can delete your account yourself via your settings. This permanently closes your account.

How do you delete your account?

1. Go to Settings › Other.
2. Under Danger zone, click Delete account.
3. Choose a reason: Platform, Jobs or Other. If you choose Other, briefly enter your reason.
4. Click Delete.

Your account is deleted and you're logged out. You'll receive an email to confirm.

What should you keep in mind?

• Deleting your account is permanent and can't be undone.
• Your data, conversations and settings will be lost.
• Active orders will be cancelled. So complete any ongoing orders first.

Tip: just want to take a break? Turn off your availability instead of deleting your account. Read how in How do I turn off my availability? Just don't want the newsletter any more? Turn it off under Settings › Other › Newsletter.

What happens to your data?

After you delete your account, we keep some data for a limited time. We only do this when necessary, for example for:

• ongoing or completed payouts;
• administrative or legal obligations.

Once that period has ended, we delete your data in line with our privacy policy.

Want to know more?

• How do I cancel an order?
• When will I be paid?

See more

In your notification settings, you decide how visible you are to clients and whether you hear sounds for new notifications.

How do you change your notifications?

1. Go to Settings › Notifications.
2. Turn the switches on or off.
3. Click Save.

Your changes take effect immediately.

What can you set?

• Last seen: show when you were last online.
• Online: show whether you're online or not.
• Sounds: turn sounds for notifications on or off.

This way, you decide how visible and reachable you are on the platform.

Good to know: we always send you important alerts about your account, regardless of your notification settings.

You set your language and the newsletter under Settings › Other.

Want to know more?

• Is there a chat function?
• How do I change my email?

See more

You can change your password in two ways. Which one you use depends on whether you can still log in.

You can still log in

1. Go to Settings › Security.
2. Enter your Current password.
3. Choose a New password and enter it again under Confirm password.
4. Click Save.

Your new password is active straight away. It must be at least 8 characters long and contain an uppercase letter, a lowercase letter, a number and a special character.

Tip: can't remember your current password? Click Click here under Current password to reset it.

You can no longer log in

1. Go to dashboard.ugc.nl/inloggen.
2. Click Forgot your password?
3. Enter the email address of your account and click Reset password.
4. Open the email we send you and click the link.
5. Choose a new password. It can't be the same as your old password.

You can then log in again with your new password.

Good to know: do you log in with Google? Then you don't need a password for UGC.NL. Under Security you'll see the message Signed in via Google.

Is the email not arriving?

• Check your spam folder.
• Try logging in on another device. Using the app? Then try the web version at dashboard.ugc.nl, or the other way around.
• No longer have access to your account's email address? You can't solve this yourself. Create a support ticket.

Want to know more?

• How do I change my email?
• How do I delete my account?

See more