Creators - How do i cancel an order?

Are you unable to complete a job after all? Then you can cancel the order yourself. Not sure yet? Talk to the client first in the Activity chat; you may be able to find a solution together.

How do you cancel an order?

1. Go to Orders and open the order.
2. Click Cancel order. You will find this button above the package overview in the order.
3. Choose a Reason for cancellation, for example Schedule not feasible, and add a short explanation.
4. Click Cancel order again to confirm.

You can cancel an order as long as it has the status Active or Delivered.

Please note: cancelling cannot be undone.

What happens after cancelling?

• The order gets the status Cancelled.
• The client gets the amount paid back, excluding the service fee, within 14 business days.
• You do not receive a payment for this job.
• In Details you can see who cancelled the order and for what reason.

Can the client cancel too?

Yes, in a few situations. For example when the deadline has passed, or for a physical product when you have not confirmed receipt yet. If the client cancels, you will receive an email about it.

Tip: just can't make it in time? Then you don't have to cancel straight away. As long as the deadline has not passed, you can request a new deadline once. Read more in What if I miss the deadline?

Want to know more?

• What do the order statuses mean?
• How do I send interim videos or photos?