Creators - What do the order statuses mean?

In Orders you will find an overview of all your jobs. Every order has a status, so you can see at a glance where a job stands.

What do you see in Orders?

• All your orders in one place, with the newest at the top.
• For each order: the date, the deadline, the amount and the status.
• A search field and a status filter.

Click View to open an order.

What do the statuses mean?

• Open: the client has created the order but has not paid yet. You cannot start yet. As a creator, you do not see open orders in your overview yet: the order appears as soon as the payment has gone through.
• Active: the order has been paid and you can get started. If the client requests a revision, the order goes back to Active as well.
• Delivered: you have delivered the content. The client has 72 hours to accept the content, request a revision or decline the delivery. If the client does not respond, the order is accepted automatically.
• Completed: the content has been approved and the order is finished. You receive your payment in the next payout round. Read more in When will I be paid?
• Cancelled: the order has been cancelled by you or by the client. You do not receive a payment and the client gets the amount paid back, excluding the service fee.

Has the deadline passed?

There is no separate status for that. The order stays Active and you will see an exclamation mark next to the deadline with the message "The deadline has passed." Read what you can do then in What if I miss the deadline?

Good to know

• The status changes automatically based on actions on the platform. You do not need to do anything yourself.
• Have you requested a new deadline that has not been approved yet? Then you will see a calendar icon next to the status.
• Has the client requested a revision? Then you will see a revision icon with the number of revisions next to the status.
• For a physical product, the deadline shows a dash (-) until you have confirmed receipt of the product.

Want to know more?

• Where do I submit my content?
• The client wants a revision, what now?
• How do I cancel an order?