Has the client asked for a revision? Then the client would like something changed. This is a normal part of the process and is usually sorted quickly.
In short
- You receive an email and the order goes back to Active.
- You can read the reason for the revision in the order.
- You deliver the adjusted content again via the Delivery tab.
What happens when a revision is requested?
When the client clicks Request revision:
- you receive an email and a notification;
- the order goes back to the status Active;
- you see the message Revision requested in the order, with the Reason for revision below it.
The reason explains what the client would like changed.
How do you deliver the adjusted content?
- Open the order and go to the Delivery tab.
- Remove the old files you no longer want to include.
- Upload the adjusted content.
- Click Deliver and confirm.
Please note: files you uploaded earlier are not replaced automatically. Remove the files that are no longer needed yourself, so the client only sees the right version.
What happens next?
After you deliver again, the client once more has 72 hours to accept the content, request another revision or decline the delivery.
The number of revisions per video (1, 2 or 3) is set in the package. Read more in What can I offer?
Tip: is the feedback not completely clear? Ask your question in the Activity chat. You can also show an interim version there first, protected with a watermark. Read more in How do I send interim videos or photos?
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