You deliver your final content via the Delivery tab in the order. That way, everything to do with the delivery is clearly in one place.
In short
- Upload all files from the package in Delivery and click Deliver.
- The client then has 72 hours to respond. Otherwise the order is accepted automatically.
- Your files have a watermark until they are approved.
How do you get to Delivery?
- Go to Orders.
- Open the order.
- Click the Delivery tab.
How do you deliver?
- Upload your videos and, if the package includes them, your product photos and raw content. For each part you can see how many files the package requires.
- Check that everything is correct.
- Click Deliver.
- Confirm in the Confirm delivery window by clicking Deliver again.
The Deliver button only works once all required files have been uploaded. Still uploading? Then tick Deliver automatically as soon as all files are ready. The job is then delivered automatically as soon as all files have been processed.
Please note: always deliver your content via Delivery. Files you send in a chat do not count as a delivery. Would you like feedback along the way? Then use the Activity chat. Read more in How do I send interim videos or photos?
What happens after delivery?
The order gets the status Delivered. The client then has 72 hours to:
- accept the content;
- request a revision;
- decline the delivery.
If the client does not respond within 72 hours, the order is accepted automatically and gets the status Completed. After approval, the client can download all files without a watermark.
Does the client request a revision? Then you deliver again via the same tab. Read more in The client wants a revision, what now?
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