Creators - What if i miss the deadline?

It can happen that you miss a deadline. The job does not stop automatically, but it can have consequences. Can you see that you won't make it? Then request a new deadline in good time.

How do you request a new deadline?

1. Go to Orders and open the order.
2. Click the Details tab.
3. Next to Deadline, click Change.
4. Choose a new date and confirm.

The deadline does not change straight away. The client sees your request and chooses Accept or Reject. Until then, the deadline shows "(Not yet approved)". If the client rejects it, the original deadline stays in place.

Please note: you can only request a new deadline once per order, and only as long as the deadline has not passed. The new date can be at most 9 days after the current deadline. For a physical product, this is only possible after you have confirmed receipt of the product.

What happens when the deadline has passed?

• The order stays Active. Next to the deadline you will see the message "The deadline has passed."
• You will receive an email about it.
• The client may now cancel the order. The amount paid then goes back to the client and you do not receive a payment.
• You can no longer change the deadline.
• It counts towards your Delivered on time percentage. Clients can see this percentage on your profile and it can affect your visibility.

Can you still deliver the content?

Yes. As long as the order has not been cancelled, you can simply deliver the content:

1. Open the order and go to the Delivery tab.
2. Upload your content.
3. Click Deliver and confirm.

The client can then review the content as usual. Read more in Where do I submit my content?

What is the best thing to do?

• Request a new deadline in good time, before the deadline, via Details.
• Let the client know what is going on in the Activity chat.
• Give a clear new delivery date.

Good communication prevents misunderstandings and negative reviews.

Good to know: for a physical product, the deadline only starts after you have confirmed receipt of the product with the Confirm button. Read more in When does the deadline start?

Want to know more?

• What do the order statuses mean?
• How do I cancel an order?