Payouts

Your creativity deserves a great reward! You receive a fixed share of the package price of every order. The higher your rank, the more you keep.

You set your own prices

On UGC.NL, you decide what you charge for a collaboration. You do this via:

• your packages in My portfolio;
• a custom package in the chat;
• a proposal on a job in Jobs.

When you enter your price, you immediately see under You receive how much you keep. That way, you always know where you stand.

Which ranks are there and what do you receive?

Rank	When do you reach this rank?	Commission	You receive
Explorer	New creator	30%	70%
Rookie	From 1 completed order	30%	70%
Rising Star	At least 10 completed orders and an average rating of 4 stars	27.5%	72.5%
Trendsetter	At least 25 completed orders and an average rating of 4.7 stars	25%	75%

Curious how the ranks work exactly? Read How does our ranking system work?

How is your amount calculated?

The commission is calculated on the package price (excl. VAT). The service fee the business pays is not included. Each order uses the percentage of the rank you had at the moment the order was placed.

Example: you are a Rising Star and a business orders a package of €100. You then receive €72.50.

Does a business use a discount code? Then the discount comes out of UGC.NL's commission. Your payout stays the same.

How do you grow to a higher rank?

Every collaboration is a chance to gain experience, strengthen your portfolio and leave a good impression. Create strong content, communicate clearly and keep your agreements. That way, you get happy clients and great reviews, and you grow step by step to a rank with a lower commission.

Keep creating, challenge yourself and get the most out of every collaboration. Your effort and quality make the difference!

Want to know more?

• When will I be paid?
• How do I change my packages?

See more

Haven't received a payment yet? Usually this is because Stripe still needs some details from you (KYC), or because your order hasn't been included in a payout round yet. Below, you can read how to check and fix this.

Has your order been completed?

We only pay out orders with the status Completed. Is your order still Delivered? Then the business has 72 hours to approve or reject your delivery or request a revision. If the business does nothing, the order is approved automatically after 72 hours.

Completed orders that are waiting for the next payout round are shown on your dashboard under In progress. Read what the statuses mean in What do the order statuses mean?

Are KYC details missing?

Before we can pay out, your details must be fully verified. This can include:

• Your bank details
• Your identity verification
• Your Chamber of Commerce details (for a business account)
• Additional documents

As long as these details are missing or not yet approved, your payout is temporarily paused.

How do you complete your details?

1. Log in to your dashboard.
2. Look for the message Additional information required.
3. Click Complete details.
4. Fill in the requested details and submit everything for review.

Read why this check is needed in Know your customers (KYC).

When will you receive your payment?

We pay out every Monday. Was your KYC not completed yet on that Monday? Then your payment is on hold. As soon as your KYC has been completed, we will pay you within 3 business days. Read more in When will I be paid?

Please note: do you see the message Your Stripe account has been rejected on your dashboard? Then we can't pay you out. In that case, please contact our support team.

Payments via Stripe

We process all payments through our payment partner Stripe. Stripe handles verification and payouts in line with the applicable laws and regulations. That's why it's important that all your KYC details are correct and complete.

Has your KYC been completed and is the money still not in your account on the Thursday or Friday after the payout round? Then create a support ticket.

Want to know more?

• How do I change my financial information?
• Commission tiers

See more

As soon as an order has been completed and approved, we schedule the payment for the next payout round. That way you always know where you stand.

When will you be paid?

The payout round takes place every Monday. We then pay out all orders that were completed in the previous week. Because payments are sent from Ireland, it can take a few business days before the money is in your account.

Example: an order completed in week 1 is paid out on Monday of week 2.

How much do you receive?

The commission UGC.NL charges depends on your rank. The higher your rank, the more you keep.

Rank	Commission	You receive
Trendsetter	25%	75%
Rising Star	27.5%	72.5%
Rookie	30%	70%
Explorer	30%	70%

Read how to reach a higher rank in Commission tiers.

Status of your payments

You can find all your payments in your dashboard. A payment has one of these statuses:

• In progress: will automatically be included in the next payout round.
• Paid out: the money has been transferred to your account.

Paid securely via Stripe

We process all payments through our payment partner Stripe. Stripe makes sure payments are made securely and in line with the applicable rules. How quickly the money shows up also depends on your bank.

Not paid yet?

Is a payment still not in your account after a few business days? Then read Why haven't I been paid yet?

Do you only complete your KYC after the Monday payout round? Then we will pay you within 3 business days after your KYC has been completed.

Good to know: has your KYC been completed, so you no longer see the message Additional information required, and is the money still not in your account on the Thursday or Friday after the payout round? Then create a support ticket.

See more

You can change your financial details, such as your IBAN and billing address, yourself in your settings. You only need our support team for a few changes.

How do you change your details?

1. Go to Settings › Finance.
2. Change the details you want to update.
3. Click Save.

On this page, you manage, among other things:

• Bank account: the IBAN you are paid out to.
• Billing address: your street, house number, postcode and city.
• Business account: switching from a personal to a business account.
• Business details (for a business account): your company name, Chamber of Commerce number and country.
• KOR scheme (for a Dutch business account): whether you use the Dutch small business scheme.
• Billing email address (for a business account): the email address where you receive invoices.

How do you change your IBAN?

1. Go to Settings › Finance.
2. Under Bank account, click Edit. Haven't linked a bank account yet? Then click Link.
3. Enter the account holder's name and your IBAN and save.

Your bank account is linked via our payment partner Stripe. We then pay you out to this account.

How do you switch to a business account?

Did you register as a private individual and now work as a business? Then you can switch yourself.

1. Go to Settings › Finance.
2. Under Business account, click Switch.
3. Fill in your business details and confirm.

Please note: do you still have open orders? Complete them first. Only then can you switch to a business account.

What can't you change yourself?

You can't change your VAT number yourself. Want to change it? Please contact our support team.

Tip: changing your KOR scheme choice on a Dutch business account? Then tick the declaration below it. Only then can you save.

Good to know: if you use the KOR, you will not receive VAT on your orders. If you turn the KOR off, you will receive VAT from that moment on.

Want to know more?

• Why haven't I been paid yet?
• When will I be paid?
• Know your customers (KYC)

See more