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  • Creators - Why Haven't i Been Paid Yet?

    If you have not yet received a payment, in most cases this is because your KYC information is not yet complete. This verification is mandatory to process payments safely and correctly.

    What is the Reason

    Before we can pay out, your information must be fully verified.

    This may include:

    ✓ Bank details
    ✓ Identity verification
    ✓ For business creators
    ✓ Chamber of Commerce (KvK) details
    ✓ Additional documentation

    As long as this information is missing or has not yet been approved, the payment will be temporarily paused.

    How Do I Fix This

    You can easily submit your KYC information via the dashboard.

    Here’s how:

    1. Log in to your dashboard

    2. Click on the notification We need additional information from you

    3. Fill in the requested information

    4. Submit everything for review

    When Will I Receive My Payment

    As soon as your KYC information has been approved, your payment will be processed.

    The payment will then be made within 3 business days at the latest.

    Payments via Stripe

    We work with our payment partner Stripe to process payments.
    Stripe handles verification and payment according to applicable laws and regulations.

    Therefore, it is necessary that all KYC information is submitted correctly and completely.

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  • Creators - When will i be paid?

    Once a task is completed and approved, the payment is scheduled for the next payment round. We work with fixed payment dates to ensure payments are clear and reliable.

    When payments take place

    The payment round takes place every Monday. UGC.NL charges a 25% commission.

    During this payment round, we pay out all tasks that were completed in the previous week.

    Example
    Tasks completed in week 1 are paid out on Monday of week 2.

    Status of your payments

    You can find all your payments in your dashboard.

    There you will see different statuses:

    • Pending
    • Paid

    Everything marked as pending will be automatically included in the next payment round.

    Payments through our payment partner

    For processing payments, we work with our payment partner Stripe.

    This partner ensures that payments are made securely and in accordance with applicable regulations. Sometimes it may take a while before a payment is visible in your account, depending on your bank.

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  • Creators - How do I change my financial information?

    You can update your financial information yourself via your account settings. For some changes, it is necessary to contact support.

    Updating financial information via settings

    Through your settings, you can update the following information yourself:

    ✓ KOR scheme
    ✓ Billing information for a business account
    such as company name and VAT information
    ✓ IBAN
    ✓ Migration to a business account

    Here’s how to do it:

    1. Log in to your account

    2. Go to Settings

    3. Go to the Information section

    4. Update your financial information

    5. Save your changes

    The changes will be processed after review and applied immediately.

    You can easily change your IBAN via the settings. Go to Settings and then open the Finance tab. Here you can update your IBAN.

    On this page, you can also conveniently update other financial information, such as your company name and additional account details.

    Additionally, here you have the option to migrate your account to a business account if you previously registered as a private merchant. This way, you can always easily update your account and financial information.

     
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