On UGC.NL, clients and creators can easily communicate with each other via the chat function. It offers various useful features, such as:
Sending files, photos & videos
Both clients and creators can easily share photos, videos, and other files through the chat. Ideal for discussing assignments in advance and exchanging examples or inspiration.
Custom-made packages
Creators can offer a custom-made package directly through the chat. With one click in their dashboard, they quickly put together a proposal that perfectly matches the client’s wishes. The client can then start and pay for the package immediately.
Step 1 to 8: Basic package details
When creating a package, you provide the following information:
- Description – Describe as clearly as possible what the package includes.
- Number of videos – Indicate how many videos you will deliver.
- Length – Specify the length of the videos in the package.
- Delivery time – Indicate how long you need to deliver the assignment.
- Revisions – State how many revision rounds the client will receive.
- Hooks – Indicate how many hooks you will deliver.
- Product photos – How many product photos will you deliver?
Step 9: Extra options
Additionally, you can specify which extra options the package contains:
- Script & Briefing – You create the script and briefing for the assignment yourself.
- Subtitles – Do you offer subtitles?
- Voice-over – You add a voice-over to the video(s).
- Music – You add royalty-free music to the video(s).
- Video editing – You deliver the fully edited video(s).
- Raw content – I send the buyer all the separate, unedited clips.
Step 10 & 11: Pricing and Overview
After sending a package, the creator can withdraw the offer (in case of errors).
Useful chat features
The chat offers various useful functions, such as: viewing online status and last seen, read receipts, replying directly to messages, deleting messages and chats, and viewing profiles.
Online status & last seen
Under the name of the person you are chatting with, you see information about their online status or when they were last active. You can disable this feature yourself via the settings.
Read receipts
When you have sent a message, you can see from the two checkmarks whether the other person has read your message.
Direct reply
On desktop, you can easily reply directly to a message via the arrow behind the message. On mobile, press and hold the message to reply.
Deleting messages
You can delete a message for both parties at any time. On desktop, hover your mouse over the message and then click the trash can icon. On mobile, press and hold your own message and then tap the trash can.
View profile
Clients can easily view a creator’s profile by clicking on the profile photo or name.
Chat function monitoring
The chat function has a keyword recognition system that generates alerts when specific data, such as phone numbers, email addresses, or other platforms, are mentioned. This helps to detect when contact might be taking place outside the platform.
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