Brands - What if i am not satisfied?

Does the delivered content not meet your expectations? Then you have several options. You decide how you want to proceed.

How do you request a revision?

Is the content almost right, but would you like something changed? Then request a revision.

1. Go to Orders and open the order.
2. Go to the Delivery tab.
3. Click Request revision.
4. Clearly describe what needs to change (at least 10 characters) and click Confirm.

The creator receives an email about this and the order goes back to the status Active. The creator adjusts the content and delivers again. After that, you have another 72 hours to respond.

Good to know: the number of revisions included in your order is stated in the package you purchased.

When do you decline the delivery?

Does the content clearly not meet the agreements and do you not want to continue with this order? Then you can decline the delivery.

1. In the Delivery tab, click Decline.
2. Choose a reason, for example Quality below expectations or Deviates from script/briefing, and add a short explanation.
3. Click Cancel order to confirm.

After declining:

• the order gets the status Cancelled and the order stops;
• the content stays watermarked and cannot be downloaded;
• you get the amount paid back via the same payment method, excluding the service fee, within 14 business days;
• a credit note is created for you automatically.

Please note: declining is meant for situations where the content clearly does not meet the agreements. Is the content almost right? Then it's better to request a revision. Not sure? Send the creator a message in the Activity tab first.

What happens if you do nothing?

If you don't respond within 72 hours of delivery, the order is accepted automatically. In the Delivery tab you can see how much time you have left. So check in good time whether the content meets your expectations.

Can you also cancel an order?

Has nothing been delivered yet? Then you can cancel the order if the deadline has passed or if the creator has not yet confirmed receipt of your product. Read more in Can I cancel an order?

Want something changed after 72 hours?

Once the 72 hours have passed, the order is accepted automatically. You can then no longer request a revision through the order, and we can't undo the acceptance. A small change is often still possible: ask the creator in the chat for an additional delivery.

Good to know: the number of revisions in a package differs per creator. Is this important to you? Then agree on it in the chat beforehand.

Want to know more?

• How do I receive the content?
• Stay Protected: The Off-Platform Policy for Brands