Brands - How do i receive the content?

You receive the final content of an order in the Delivery tab of the order. There you view and review the files, and after accepting you download them without a watermark.

Where can you find the delivered content?

1. Go to Orders and open the order.
2. Click the Delivery tab.

Hasn't the creator delivered anything yet? Then you'll see a message here saying nothing has been delivered yet. As soon as the creator delivers, the files appear here and you'll see a message in the Activity tab.

Good to know: for a physical product, the delivery time only starts once the creator has confirmed receipt of the product. Read more in When does the deadline start?

What do you see in the Delivery tab?

• The delivered videos.
• Product photos and raw content, if they are included in your package.
• How much time you have left to respond.

Check whether the content matches the agreements and your briefing. The previews have a watermark and are just a taste: you only get the real, crystal-clear quality after downloading.

What can you do after delivery?

After delivery, you have 72 hours to choose one of these actions:

• Accept: you approve the order.
• Request revision: the creator adjusts the content and delivers again.
• Decline: the order stops and you get your money back, excluding the service fee.

If you do nothing within 72 hours, the order is accepted automatically. Read more about revisions and declining in What if I am not satisfied?

How do you download the files?

As soon as you accept the order, it gets the status Completed. After that:

• you download each file without a watermark;
• with three or more files, you download everything at once with Download all;
• you can write a review about working with the creator.

Once you have accepted, the creator is paid as well.

Good to know: interim files in the Activity tab always have a watermark. Only delivered content that you have accepted can be downloaded without a watermark. Read more in Do I also receive interim results?

Accepted the wrong version or need something else?

We can't undo an accepted order. Did you accidentally accept the wrong version, or is a video missing? Then ask the creator in the chat for an additional delivery.

Have the 72 hours passed? Then the order has been accepted automatically and you can no longer request a revision through the order. In practice, creators often still deliver small changes via the chat. Discuss it with the creator.

Want to know more?

• What do the order statuses mean?
• Stay Protected: The Off-Platform Policy for Brands