Delivery & Revisions
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Brands & creators - How do I write a review?
After an order, both the brand and the creator can write a review. This helps each other, and other users, make a good choice.
When can you write a review?
- After the order has been accepted and has the status Completed.
- After an order has been cancelled.
How do you write a review?
- Go to Orders and click View order on the order.
- Click Write a review.
- Give your rating, write a short explanation and submit your review.
Please note: you can't edit a review once it has been submitted. So read your review carefully before you submit it.
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Brands - What if i am not satisfied?
Does the delivered content not meet your expectations? Then you have several options. You decide how you want to proceed.
In short
- After delivery, you have 72 hours to accept, request a revision or decline.
- Almost right? Request a revision and the creator will adjust the content.
- Clearly not as agreed? Decline the delivery and get your money back, excluding the service fee.
How do you request a revision?
Is the content almost right, but would you like something changed? Then request a revision.
- Go to Orders and open the order.
- Go to the Delivery tab.
- Click Request revision.
- Clearly describe what needs to change (at least 10 characters) and click Confirm.
The creator receives an email about this and the order goes back to the status Active. The creator adjusts the content and delivers again. After that, you have another 72 hours to respond.
Good to know: the number of revisions included in your order is stated in the package you purchased.
When do you decline the delivery?
Does the content clearly not meet the agreements and do you not want to continue with this order? Then you can decline the delivery.
- In the Delivery tab, click Decline.
- Choose a reason, for example Quality below expectations or Deviates from script/briefing, and add a short explanation.
- Click Cancel order to confirm.
After declining:
- the order gets the status Cancelled and the order stops;
- the content stays watermarked and cannot be downloaded;
- you get the amount paid back via the same payment method, excluding the service fee, within 14 business days;
- a credit note is created for you automatically.
Please note: declining is meant for situations where the content clearly does not meet the agreements. Is the content almost right? Then it's better to request a revision. Not sure? Send the creator a message in the Activity tab first.
What happens if you do nothing?
If you don't respond within 72 hours of delivery, the order is accepted automatically. In the Delivery tab you can see how much time you have left. So check in good time whether the content meets your expectations.
Can you also cancel an order?
Has nothing been delivered yet? Then you can cancel the order if the deadline has passed or if the creator has not yet confirmed receipt of your product. Read more in Can I cancel an order?
Want something changed after 72 hours?
Once the 72 hours have passed, the order is accepted automatically. You can then no longer request a revision through the order, and we can't undo the acceptance. A small change is often still possible: ask the creator in the chat for an additional delivery.
Good to know: the number of revisions in a package differs per creator. Is this important to you? Then agree on it in the chat beforehand.
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Brands - Do I also receive interim results?
Yes. While the creator is working on your order, they can share interim photos and videos with you in the Activity tab of the order. That way you can follow the progress and make adjustments in good time.
In short
- You can find interim results in the Activity tab of the order.
- Files you receive via this chat automatically get a watermark.
- You receive the final content in the Delivery tab.
Where can you find interim results?
- Go to Orders and open the order.
- Click the Activity tab.
Here you will find all messages and shared files for this order.
What can you do in the Activity chat?
- The creator shares updates on the progress.
- The creator sends interim photos and videos.
- You align on the execution together and give feedback.
This way you stay involved throughout the order.
Why do interim files have a watermark?
Files you receive via the chat automatically get a watermark. This allows the creator to share provisional content safely before the order is completed.
How do you receive the final content?
Happy with the interim results? Then ask the creator for the official delivery via the Delivery tab. There you can:
- view the delivered files;
- accept the order, request a revision or decline it within 72 hours;
- download the files without a watermark after accepting.
Read more in How do I receive the content?
Tip: give your feedback in the Activity chat already. That way the official delivery is right straight away and you need fewer revisions.
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Brands - How do i receive the content?
You receive the final content of an order in the Delivery tab of the order. There you view and review the files, and after accepting you download them without a watermark.
In short
- As soon as the creator delivers, the order gets the status Delivered.
- You have 72 hours to accept, request a revision or decline.
- After accepting, you download the files without a watermark.
Where can you find the delivered content?
- Go to Orders and open the order.
- Click the Delivery tab.
Hasn't the creator delivered anything yet? Then you'll see a message here saying nothing has been delivered yet. As soon as the creator delivers, the files appear here and you'll see a message in the Activity tab.
Good to know: for a physical product, the delivery time only starts once the creator has confirmed receipt of the product. Read more in When does the deadline start?
What do you see in the Delivery tab?
- The delivered videos.
- Product photos and raw content, if they are included in your package.
- How much time you have left to respond.
Check whether the content matches the agreements and your briefing. The previews have a watermark and are just a taste: you only get the real, crystal-clear quality after downloading.
What can you do after delivery?
After delivery, you have 72 hours to choose one of these actions:
- Accept: you approve the order.
- Request revision: the creator adjusts the content and delivers again.
- Decline: the order stops and you get your money back, excluding the service fee.
If you do nothing within 72 hours, the order is accepted automatically. Read more about revisions and declining in What if I am not satisfied?
How do you download the files?
As soon as you accept the order, it gets the status Completed. After that:
- you download each file without a watermark;
- with three or more files, you download everything at once with Download all;
- you can write a review about working with the creator.
Once you have accepted, the creator is paid as well.
Good to know: interim files in the Activity tab always have a watermark. Only delivered content that you have accepted can be downloaded without a watermark. Read more in Do I also receive interim results?
Accepted the wrong version or need something else?
We can't undo an accepted order. Did you accidentally accept the wrong version, or is a video missing? Then ask the creator in the chat for an additional delivery.
Have the 72 hours passed? Then the order has been accepted automatically and you can no longer request a revision through the order. In practice, creators often still deliver small changes via the chat. Discuss it with the creator.
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