At UGC.NL, clients can easily and securely make payments through the platform. We offer multiple payment methods and ensure transparent invoicing, so the payment process runs smoothly and clearly.
Available payment methods
Clients can pay for an order using the following payment options:
iDEAL, for fast payments via a Dutch bank
PayPal, as a secure and international payment method
Credit card, including Visa, Mastercard, and American Express
Bancontact, for clients from Belgium
Apple Pay, for easy and secure payments with an Apple device
Google Pay, for quick checkout with an Android device
After completing the payment, the order is immediately processed and linked to the chosen creator.
Invoicing and refunds
After a successful payment, a purchase invoice is automatically generated. This invoice is sent by email and can also be found in the personal dashboard under the Invoices tab.
If a video is rejected or an order is cancelled, a credit note is automatically created. The paid amount will then be refunded to the client's account within 14 days, excluding service fees.
Commission policy
Clients do not pay any commission to UGC.NL. The platform costs are covered by a commission charged to creators.
Service fees
UGC.NL charges service fees to support the administrative and operational processes of the platform. These fees cover, among other things:
Processing and securing payments
Customer service and support
Providing and maintaining a reliable platform
Fee structure
From November 2023, a standard service fee rate of 5.5% per order applies
For orders under €150, an additional service fee rate of 2.5% applies
These service fees enable UGC.NL to continue offering a safe, reliable, and high-quality experience for both clients and creators.
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