At UGC.NL, you pay for your orders easily and securely through the platform. Here you can read how paying works, what it costs and how you receive your invoices.
In short
- You pay securely through Stripe, with methods such as iDEAL | Wero, PayPal and credit card.
- You pay the package price plus a 20% service fee (plus VAT). You don't pay any commission.
- After paying, you automatically receive an invoice by email.
- If an order is cancelled or rejected, you get your money back, excluding the service fee, within 14 business days.
How do you pay?
You can pay for an order with:
- iDEAL | Wero
- Bancontact
- PayPal
- Credit card (Visa, Mastercard and American Express)
- Apple Pay
- Google Pay
Which methods you see depends on the country in your billing details and on your device. Read more in What payment methods are available? After your payment, your order becomes active straight away.
What does it cost?
You pay the creator's package price, plus a service fee of 20% of the package price. VAT is charged on the total. You don't pay any commission to UGC.NL: our commission is deducted on the creator's side.
Example: if you choose a package of €100, you pay a €20 service fee. Your subtotal is then €120, excluding VAT.
The service fee helps us keep the platform safe and reliable. Among other things, it covers:
- processing and securing payments;
- customer service and support;
- providing and maintaining a reliable platform.
Do you have a discount code? Enter it at checkout via Add discount code.
When do you get an invoice?
After a successful payment, we create an invoice automatically. You receive it by email at your billing email address, and you can also find it in your dashboard under Invoices. Read more in When will I receive an invoice?
Do you get your money back if an order is cancelled or rejected?
Yes. If an order is cancelled or you reject the delivery, we automatically create a credit note. The amount you paid, excluding the service fee, will be back in your account within 14 business days.
Read more in Can I cancel an order? and What if I am not satisfied?
Is your discount code not working?
Is your discount code accepted, but the price doesn't change? Or do you get a message that you've already used the code, while you haven't checked out yet? Then something went wrong on our side. Create a support ticket and we will look into it.
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