Brands - When will i receive an invoice?

You don't need to do anything to get an invoice. As soon as you have paid for an order, we create the invoice for you automatically.

When will you receive your invoice?

After your payment, we create the invoice automatically. You usually receive it by email within a few minutes, with the invoice attached as a PDF. We send it to your billing email address. By default, this is the email address you log in with.

Want to receive your invoices at a different address, for example your accounts department? Then read How do I change my billing email?

Where can you find all your invoices?

1. Click Invoices in the menu.
2. Click View next to an invoice to open or download it.

Looking for invoices from a certain period? Choose a start and end date and click Apply.

What if you get money back?

Is an order cancelled, or do you reject the delivery? Then we automatically create a credit note. You also receive it by email and can find it under Invoices. The amount you paid, excluding the service fee, will be back in your account within 14 business days. Read more in Can I cancel an order?

Good to know: do you work in a team? Then invoices are sent by default to the billing email address of the team owner.

Want to know more?

• How do I change my billing information?
• Payments & Invoicing