Payments & Billing

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  • Brands - How do i set up a payment method?

    You can save a credit card or your PayPal account as a payment method. You do this in the Finance tab of your settings.

    How do you set up a payment method?
    1. Go to Settings › Finance.
    2. Scroll to Payment methods.
    3. Click Add card or Link PayPal.
    4. Enter your card details and click Save, or follow the steps from PayPal.

    Your saved payment method will then appear in the list under Payment methods.

    How do you pay with your saved card?

    If you choose Credit card at checkout, your saved card is already selected. Click Pay to pay straight away. Want to use a different card? Then choose Add new card.

    How do you remove a payment method?

    Under Payment methods, click the bin icon next to the card or PayPal account you want to remove.

    Good to know: you can link one PayPal account. Do you work in a team? Then only the owner and admins can open the Finance tab.

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  • Brands - How do I change my billing information?

    Your billing information appears on every invoice you receive from UGC.NL. So keep it up to date, for example when your business name or address changes.

    How do you change your billing information?
    1. Go to Settings › Finance.
    2. Update your details under Business details and Business address.
    3. Click Save at the bottom.

    Your changes apply straight away to new invoices.

    Which details can you change?

    Tip: is your business based in the Netherlands? Then look up your business via the KVK. We will fill in your business name, KVK number and address automatically.

    How do we check your VAT number?

    If you enter the VAT number of a business in the EU, we automatically check whether it is valid and matches the country you selected. That way, your invoices are always correct. Is the number not valid? Then you can only save once you have corrected it.

    Different details for one order?

    At checkout you will see your Billing details. Click Change there to update the details for that order only. Your saved details under Finance will not be overwritten.

    Good to know: do you work in a team? Then we use the owner's billing information for all of the team's orders. Only the owner and admins can open the Finance tab.

    Are you an agency working for several clients?

    You can do that with one account. At checkout, change the billing details for that order only, for example to your client's details. Want to change your standard details for the whole organisation? Do that via Settings › Finance.

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  • Brands - When will i receive an invoice?

    You don't need to do anything to get an invoice. As soon as you have paid for an order, we create the invoice for you automatically.

    In short

    • You receive the invoice automatically by email, usually within a few minutes of your payment.
    • You can also find all your invoices under Invoices in your dashboard.
    • Getting money back? Then you automatically receive a credit note.
    When will you receive your invoice?

    After your payment, we create the invoice automatically. You usually receive it by email within a few minutes, with the invoice attached as a PDF. We send it to your billing email address. By default, this is the email address you log in with.

    Want to receive your invoices at a different address, for example your accounts department? Then read How do I change my billing email?

    Where can you find all your invoices?
    1. Click Invoices in the menu.
    2. Click View next to an invoice to open or download it.

    Looking for invoices from a certain period? Choose a start and end date and click Apply.

    What if you get money back?

    Is an order cancelled, or do you reject the delivery? Then we automatically create a credit note. You also receive it by email and can find it under Invoices. The amount you paid, excluding the service fee, will be back in your account within 14 business days. Read more in Can I cancel an order?

    Good to know: do you work in a team? Then invoices are sent by default to the billing email address of the team owner.

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  • Brands - How do i change my billing email?

    By default, your invoices are sent to the email address you log in with. Want to receive them at a different address, for example your accounts department? You can set this up yourself.

    How do you change your billing email address?
    1. Go to Settings › Finance.
    2. Scroll to Billing email address.
    3. Choose Send to alternate address.
    4. Enter the new email address.
    5. Click Save at the bottom.

    From now on, we will send your invoices and credit notes to this address. Want to receive them at your login email address again? Then choose Send to account email address.

    Tip: want a different address for just one order? At checkout, click Change next to Billing details and choose an alternate address there.

    Good to know: do you work in a team? Then the invoices for the whole team are sent to the owner's billing email address. Only the owner and admins can open the Finance tab.

    Want to change the email address you log in with? Then read How do I change my login email?

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  • Brands - What payment methods are available?

    You pay for an order securely through our payment partner Stripe. You choose the payment method that suits you best.

    In short

    • Pay with iDEAL | Wero, Bancontact, PayPal, credit card, Apple Pay or Google Pay.
    • All payments are processed securely through Stripe.
    • You pay a 20% service fee on the package price (plus VAT).
    Which payment methods are available?
    • iDEAL | Wero: pay quickly through your Dutch bank.
    • Bancontact: for businesses based in Belgium.
    • PayPal: secure, international payments.
    • Credit card: Visa, Mastercard and American Express.
    • Apple Pay: pay with your Apple device.
    • Google Pay: check out quickly with Google Pay.

    Which methods you see at checkout depends on the country in your billing details. You will see iDEAL | Wero with a Dutch address and Bancontact with a Belgian address. Apple Pay and Google Pay only appear if your device or browser supports them.

    Tip: you can also save a credit card or your PayPal account in your settings. Read How do I set up a payment method?

    How secure is paying?

    All payments go through a secure Stripe payment environment. The creator only receives your payment after the content has been approved. Not satisfied? Then read What if I am not satisfied?

    What costs do you pay?

    You pay the creator's package price, plus a 20% service fee on the package price. VAT is charged on the total. Before you pay, you can see all amounts in the overview.

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  • Brands - Payments & Invoicing

    At UGC.NL, you pay for your orders easily and securely through the platform. Here you can read how paying works, what it costs and how you receive your invoices.

    In short

    • You pay securely through Stripe, with methods such as iDEAL | Wero, PayPal and credit card.
    • You pay the package price plus a 20% service fee (plus VAT). You don't pay any commission.
    • After paying, you automatically receive an invoice by email.
    • If an order is cancelled or rejected, you get your money back, excluding the service fee, within 14 business days.
    How do you pay?

    You can pay for an order with:

    • iDEAL | Wero
    • Bancontact
    • PayPal
    • Credit card (Visa, Mastercard and American Express)
    • Apple Pay
    • Google Pay

    Which methods you see depends on the country in your billing details and on your device. Read more in What payment methods are available? After your payment, your order becomes active straight away.

    What does it cost?

    You pay the creator's package price, plus a service fee of 20% of the package price. VAT is charged on the total. You don't pay any commission to UGC.NL: our commission is deducted on the creator's side.

    Example: if you choose a package of €100, you pay a €20 service fee. Your subtotal is then €120, excluding VAT.

    The service fee helps us keep the platform safe and reliable. Among other things, it covers:

    • processing and securing payments;
    • customer service and support;
    • providing and maintaining a reliable platform.

    Do you have a discount code? Enter it at checkout via Add discount code.

    When do you get an invoice?

    After a successful payment, we create an invoice automatically. You receive it by email at your billing email address, and you can also find it in your dashboard under Invoices. Read more in When will I receive an invoice?

    Do you get your money back if an order is cancelled or rejected?

    Yes. If an order is cancelled or you reject the delivery, we automatically create a credit note. The amount you paid, excluding the service fee, will be back in your account within 14 business days.

    Read more in Can I cancel an order? and What if I am not satisfied?

    Is your discount code not working?

    Is your discount code accepted, but the price doesn't change? Or do you get a message that you've already used the code, while you haven't checked out yet? Then something went wrong on our side. Create a support ticket and we will look into it.

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