Brands - Can i cancel an order?

Yes, you can cancel an order, but only in specific situations. This ensures clear agreements between the client and the creator.

When can I cancel an order

You can cancel an order if:

• The deadline has passed
• The creator has not yet confirmed that the product has been received

The confirmation of product receipt is an important starting point for the order.
You can read more about this in this article:
[Place the link to the article about product receipt here]

Canceling an order

Here’s how to cancel an order:

1. Go to Orders

2. Click on View Order for the relevant order

3. Click on Cancel Order above the package overview

4. Confirm your choice

After confirmation, the order will be cancelled

What happens after cancelling

If you cancel the order:

• You will receive a refund of the amount paid, excluding service fees
• The order will be closed
• The creator will not receive payment for this order

The refund is usually processed within a few business days.