Brands - When does the deadline start?

When the deadline of an assignment starts depends on the product type you choose when ordering: Physical or Digital.

When does the deadline start for a physical product?

For a physical product, such as make-up or clothing, the deadline only starts once the creator has confirmed that the product has arrived. This is how it works:

1. After payment, you'll see the creator's address in the Details tab of the order.
2. You send the product and preferably enter a Track & Trace code under Details.
3. Has the product arrived? Then the creator clicks Confirm in the order.
4. In the Activity tab you'll see that the creator has confirmed receipt. From that moment, the delivery time starts.

Read how to find the creator's address in How do I receive the creator’s address?

Please note: as long as the creator hasn't confirmed receipt, the deadline isn't running yet. During that time you can still cancel the order. Read more in Can I cancel an order?

When does the deadline start for a digital product?

For a digital product, such as an app or online course, the deadline starts immediately after you've placed and paid for the order. Nothing needs to be shipped, so the creator can get started right away.

Do give the creator access to your service as soon as possible. For example, add the login details to your briefing or send them via the Activity chat. Read more in How do I provide assignment information?

How is the deadline calculated?

The deadline is the start date plus the delivery time of the chosen package. Does the package have a delivery time of 3-5 days? Then the creator has to deliver within 5 days of the start. You can always see the current deadline in the order and in your overview under Orders.

Good to know: the creator can request a new deadline once per order. You'll then see a message in the order and choose Accept or Reject yourself. If you reject it, the original deadline stays in place.

Want to know more?

• How long does an assignment usually take?
• What do the order statuses mean?