Brands

If the delivered content does not meet your expectations, there are several options. You always retain control over how you want to proceed.

Request a revision

If the content is almost right but needs adjustments, you can request a revision.

Here's how it works:

• Go to the Delivery tab
• Select Request revision
• Clearly specify what needs to be changed

The creator can then adjust the content and upload it again.

Reject the order

If you are not satisfied and do not want to continue with the order, you can reject the order.

Upon rejection:

• The order will be terminated
• You will receive your money back according to the terms

This is intended for situations where the content clearly does not comply with the agreed terms.

Cancel the order

In some situations, you can also choose to cancel the order. This is only possible if the cancellation conditions have been met.

Yes, you receive interim results via the Activity chat within the order. This gives you insight into the progress while the creator is working on the order.

Going to the activity chat

This is how you view interim results:

1. Open the order

2. Click on View order

3. Go to the Activity tab

Here you will find all interim messages and shared content.

Receiving interim content

Through the activity chat, the creator can:

• Share updates on the progress
• Send photos and videos
• Coordinate about the execution

This way you stay involved throughout the order.

Watermark on interim content

Interim photos and videos always contain a watermark.
This is intended to safely share provisional content before the order is completed.

The final results are delivered via the Delivery tab.

Here you can:

• View the final files
• Approve the content or request a revision
• Download the files without watermark after approval

You receive the final content of an assignment via the Delivery tab within an order. Here you can view, review, and approve the submitted files.

This way, everything related to the delivery remains clear and organized in one place.

Going to the delivery tab

Here’s how to view the delivered content:

1. Open the order

2. Click on View Order

3. Go to the Delivery tab

For digital assignments, the delivery tab is immediately visible.
For physical products, it becomes visible after the creator has confirmed that the product has been received.

Viewing and reviewing content

Through the delivery tab you can:

• View the delivered videos and/or photos
• Check if the content meets the agreements
• Decide how you want to proceed

What you can do after delivery

After delivery, you have 72 hours to choose one of the following actions:

• Approve the assignment
• Request a revision
• Reject the assignment

If you do not take action within 72 hours, the assignment will be automatically approved.

Downloading files

Once you approve the content:

• You can download the files
• The files are available without watermark
• The assignment is completed

After approval, the creator can be paid.

Good to know

Interim content shared via the activity chat always contains a watermark.
Only definitively approved content is available without a watermark.

You can easily set up payment methods such as credit card and Paypal.

How it works

1. Log in to your account

2. Go to Finance

3. Scroll to payment methods

4. Click on +Credit Card or +Paypal

Your new payment method is now active.

You can update your billing information yourself through your account settings. This is useful when company details change or when you need to keep your administration up to date for invoices and payments.

Updating billing information

Here’s how to change your billing information:

1. Log in to your account

2. Go to Settings

3. Go to the Finance tab

4. Update your details
   such as company name, address, VAT, and payment method

5. Save your changes

The changes will be applied immediately to future invoices.

Which details can you update

Through the Finance tab, you can update, among other things:

• Company name
• Address details
• VAT information
• Payment method
• Other billing details

Automatic VAT verification

When entering or changing your VAT number, it is automatically verified through our VAT checker.

This allows us to check if the VAT number is valid.
This ensures invoices are prepared correctly.

After placing and paying for an order, the invoicing is automatically handled for you. This way, you always have a clear overview of your costs and administration without having to take any extra steps yourself.

Invoice by email

As soon as your payment is completed:

• The invoice is automatically created
• You receive the invoice by email at the specified billing email address

Finding invoices in your account

In addition to the invoice by email, you can also find all your invoices in your account.

Here’s how to do that:

1. Log in to your account

2. Go to the Invoices section

Here you will find an overview of all your invoices, including previous payments. You can download them here and filter by date range.

You can update the email address where you receive invoices yourself via your account settings. This is useful if invoices need to be sent to a different person or department.

Change billing email

Here’s how to change your billing email address:

1. Log in to your account

2. Go to Settings

3. Go to Finance

4. Scroll down

5. Enter the new billing email address

6. Save your changes

From that moment on, invoices will be sent to the new email address.

As a client, you can easily and securely pay for an order using multiple payment methods. This way, you can always choose the payment option that suits you best.

Available payment methods

You can pay with the following payment options:

• iDEAL/WERO
For fast payments via a Dutch bank.

• PayPal
A secure and international payment method.

• Credit card
Visa, Mastercard, and American Express.

• Bancontact
For clients from Belgium.

• Apple Pay
Easy and secure payment with an Apple device.

• Google Pay
Quick checkout with an Android device.

Secure payment

All payments are processed through a secure payment environment.
Your payment will only be released to the creator after the content has been approved.

UGC.NL charges a 15% service fee. 

UGC.NL is a platform where brands collaborate with creators.
As a client, you register your company to find creators and work with them through the platform.

Register for free

Signing up as a client is simple and free.

Registration involves a few steps:

• Go to UGC.NL and create a client account
• Fill in your company details
• Provide your Chamber of Commerce number (optional)

During registration, we automatically verify your company via the Chamber of Commerce API. This ensures that it is a valid company.

What you need

To register as a client, you need:

• A registered company
• A Chamber of Commerce number
• Basic company details
Once your registration is complete, you can immediately start using the platform for free.

Note! It is also possible to create a client account without a Chamber of Commerce number.

Good to know

The Chamber of Commerce verification happens automatically during registration.
Your data is only used for verification and administration.

After registration, you can immediately view creators and get in touch.

UGC.NL is a platform where brands can easily collaborate with creators to produce authentic content. Think of videos and photos that you can use for advertisements, social media, or your website.

You don’t have to actively approach creators yourself. UGC.NL helps you quickly find the right match.

On UGC.NL, you only pay per assignment, without needing to subscribe.

Finding creators

Through the Find creators page, you gain access to a large network of creators (1500+)

You can select creators based on:

• Portfolio and sample content
• Location
• Languages and niches
• Physical characteristics
• Price and age
• Experience and achievements

This way, you quickly find creators who fit your brand and target audience.

Job posts

As a company, you can easily post a job for your campaign, collaboration, or assignment.

Once your briefing is live, creators who match your requirements will immediately receive a notification. They can then respond with a personal pitch and a price proposal.

Easily compare proposals based on content style, reach, experience, and price, so you quickly find the best creator for your campaign.

Thanks to our AI matching, you automatically reach relevant creators without endless searching or filtering.

Collaboration

Once you have found a creator, you can easily start a conversation or directly purchase the package.

Via the chat you can:

• Discuss the assignment
• Align expectations
• Agree on a suitable offer or package

Creators can share their standard packages or create a custom package for you.

Payment and starting

After agreeing on a package, you can pay directly through the platform.
Once the payment is completed, the assignment starts.

All communication and progress are clearly managed through the platform.

Receiving and reviewing content

Creators provide interim updates via the activity chat.
The final content is delivered via the delivery tab.

After delivery, you have 72 hours to:

• Approve the content
• Request a revision
• Reject the assignment

Everything happens transparently and is recorded.

Safe and clear

UGC.NL provides:

• Payments through a secure payment environment
• Clear agreements between brand and creator
• Insight into status, deadlines, and deliveries
• Full usage rights for the client

This way, you collaborate safely without loose agreements or uncertainty.

Your email address is the address you use to log in to your account and to receive important notifications, such as updates about assignments and payments. If you want to change this email address, you can easily do so yourself via your account settings.

Changing your email

Here’s how to change your email address:

1. Log in to your account

2. Go to Settings

3. Go to the section Details

4. Enter your new email address

5. Confirm the new email address

After confirming, your new email address will be set as your login email.

Email verification

After changing your email address, you will receive a verification email.

Click the link in this email to confirm the change.
Your new email address will only be active after this verification.

Within the platform, you can decide which notifications you receive and how visible you are to other users. This way, you can customize your account to what works best for you without missing important updates.

Adjusting notifications

Here’s how to change your notification settings:

1. Log in to your account

2. Go to Settings

3. Click on Other

4. Adjust your preferences

5. Save your changes

The changes take effect immediately.

What you can set here

Through the notification settings, you can, among other things:

✓ Turn your last seen status on or off
✓ Show or hide your online status
✓ Turn notification sounds on or off

This way, you decide how visible and reachable you are on the platform.

Unsubscribing from the newsletter

You can also unsubscribe from the newsletter via the Other tab in your settings.

This setting only applies to marketing emails.
You will always continue to receive important system notifications, such as messages about assignments or payments.

You can change your password in two ways. This depends on whether you can still log in to your account.

I can still log in

If you have access to your account, you can change your password via the settings.

1. Log in to your account

2. Go to Settings

3. Click on Security

4. Change your password

5. Save the changes

Your new password is immediately active.

I can no longer log in

If you can no longer log in, you can reset your password via the login page.

1. Go to www.en.dashboard.ugc.nl/

2. Click on Forgot password

3. Enter the email address with which your account was created

4. Follow the steps in the email you receive

After setting a new password, you can log in again.

Within our platform, there are various options for companies to add team members and collaborate. Below, we explain how this works for each section.

Access to team management

1. Go to Settings in your company account.
2. Open the Teams tab.
3. Here you will find an overview of all current team members and their roles, as well as the option to invite new members.

Inviting team members

• Click on Invite team member.
• Enter the email address of the colleague you want to add.
• Choose the role this person will have: Admin or Employee.
• Send the invitation; the colleague will receive an email to join the team.

Roles and permissions

Admin

An Admin has almost the same rights as the account owner. This means an Admin:

• Can view and manage all orders.
• Can order or approve videos.
• Can manage and share the portfolio of creators.
• Can invite team members or adjust their permissions.

Note: An Admin cannot delete the account or transfer ownership.

Employee

An Employee has limited access, sufficient for operational tasks. This means an Employee:

• Can view and manage orders.
• Can order or edit videos where permitted.
• Does not have access to financial data or account settings.
• Cannot invite team members or adjust roles.

Collaborating with team members

By assigning the correct role to team members, everyone can collaborate efficiently within the platform without sensitive information accidentally becoming accessible. This keeps the management of creators, orders, and content safe and clear.

Within our platform, there are various options for companies to share a creator’s portfolio. Below, we explain how each option works.

Share with colleagues and clients

On a creator’s profile, you will find the share icon. Once you click on it, the following options appear:

• Share with client
• Copy link
• WhatsApp
• Slack
• Teams

Sharing with colleagues

With the options Copy link, WhatsApp, Slack, and Teams, you can easily share a creator’s portfolio with colleagues within your company who also have an account on ugc.nl. They can navigate directly to the creator’s profile via the link.

Sharing with clients

Using the “Share with client” button, you create a unique, personalized URL that you can share directly with clients. This link does not display any ugc.nl branding, and the creators’ prices are hidden as well.

The URL looks like this, for example:

yourcompany.ugcportfolios.nl

If you add a logo in the company settings, this logo will appear at the top of the page.

The big advantage is that clients do not need an account on ugc.nl; the link is publicly accessible.

How it works:

1. Click on “Share with client”
2. Enter a project name
3. The link is immediately ready to share

yourcompany.ugcportfolios.nl/projectname

A creator's portfolio is the public profile you see when you view a creator through the Find creators page. This portfolio helps you determine if a creator fits your brand and assignment.

What you see in the portfolio

In a creator's portfolio, you will find, among other things:

• Highlight videos that give a first impression of the creator
• Sample videos of previous content
• Statistics such as completion rate and response speed

This information provides insight into the style, quality, and reliability of the creator.

Additional profile information

Besides the videos, you will also see additional information, such as:

• Languages in which the creator can produce content
• Selected niches
• Any physical characteristics
• Reviews

This helps to quickly assess whether a creator matches your target audience.

Why the portfolio is important

The portfolio is an important tool in choosing the right creator.
A complete and up-to-date portfolio increases the chance of a successful collaboration.

The start of the deadline depends on the type of assignment. We distinguish between physical products and digital services.

Physical services

For assignments involving a physical product, the deadline starts only after the creator has confirmed that the product has been received.

This confirmation takes place via the Activity chat.
From that moment, the agreed delivery time begins to run.

Digital services

For digital assignments, the deadline starts immediately after payment.
Since no product needs to be shipped, the creator can start right away.

Good to know

The start of the deadline is automatically recorded by the platform.
Both client and creator can view the current deadline in the order details.

In the Orders tab, you will find an overview of all your assignments. Both clients and creators can view their active, completed, and cancelled orders here.

What you see in the Orders tab

In the Orders tab you see:

• All orders in one place
• The current status of each order
• The most recent orders at the top

Orders are sorted by date, so you can always quickly access your newest assignments.

Meaning of the order statuses

Each order has one clear status. Below you can read what each status means.

Open
The order has been created but not yet paid.
The assignment has not yet started.

Active
The order is paid and the assignment has started.
The creator is working on executing the assignment.

Delivered
The creator has delivered the content via the platform.
The client can now review and approve the content or request a revision.

Completed
The content has been approved and the order is finished.
The payment is processed according to the payment rounds.

Cancelled
The order has been cancelled and will not be further executed.
Any payments have been handled according to the terms and conditions.

Good to know

The order status is automatically updated based on actions within the platform.
You do not need to do anything yourself.

Through View Order you can always click through to the details of a specific order.