Sophie

After payment, the client provides all necessary information for the assignment. This includes a script, briefing, attachments, and possibly a track and trace code for physical products.You need th...

In the Orders tab, you will find an overview of all your assignments. Both clients and creators can view their active, completed, and cancelled orders here. What you see in the Orders tab In the ...

If you have not yet received a payment, in most cases this is because your KYC information is not yet complete. This verification is mandatory to process payments safely and correctly.What is the R...

It may happen that you are unable to complete an order. In that case, you can cancel the order through the platform.Canceling an orderHere’s how to cancel an order:Open the orderClick on View Order...

It can happen that you miss a deadline. That is unfortunate, but the assignment does not automatically end. However, this can have consequences for your performance on the platform.What happens whe...

If a client requests a revision, this means the content does not yet fully meet expectations. This is a normal part of the process and can be easily resolved.What happens during a revisionWhen the ...

You submit your final content via the Delivery tab within an order. This way, everything related to the delivery remains clear and in one place.Going to the delivery tabHere's how to get to the del...

Once a job has started, communication takes place via the Activity chat. This is the place where you collaborate on the job and share interim results.Using the activity chatAfter the start of a job...

All communication with a client takes place via the chat on the platform. This way, agreements, files, and messages remain organized in one place.When a company sends you a message, you receive it ...

Sometimes a standard package doesn’t quite match the client’s wishes. In that case, you can offer a custom package via the chat. You do this directly in the conversation with the company, without h...