Sophie

After payment, the client provides all necessary information for the assignment. This includes a script, briefing, attachments, and possibly a track and trace code for physical products.You need th...

In the Orders tab, you will find an overview of all your assignments. Both clients and creators can view their active, completed, and cancelled orders here. What you see in the Orders tab In the ...

You can update your financial information yourself via your account settings. For some changes, it is necessary to contact support.Updating financial information via settingsThrough your settings, ...

If you have not yet received a payment, in most cases this is because your KYC information is not yet complete. This verification is mandatory to process payments safely and correctly.What is the R...

Once a task is completed and approved, the payment is scheduled for the next payment round. We work with fixed payment dates to ensure payments are clear and reliable.When payments take placeThe pa...

It may happen that you are unable to complete an order. In that case, you can cancel the order through the platform.Canceling an orderHere’s how to cancel an order:Open the orderClick on View Order...

It can happen that you miss a deadline. That is unfortunate, but the assignment does not automatically end. However, this can have consequences for your performance on the platform.What happens whe...

If a client requests a revision, this means the content does not yet fully meet expectations. This is a normal part of the process and can be easily resolved.What happens during a revisionWhen the ...

You submit your final content via the Delivery tab within an order. This way, everything related to the delivery remains clear and in one place.Going to the delivery tabHere's how to get to the del...

Once a job has started, communication takes place via the Activity chat. This is the place where you collaborate on the job and share interim results.Using the activity chatAfter the start of a job...