Sophie

After an order, both the brand and the creator can write a review. This helps each other, and other users, make a good choice. When can you write a review? After the order has been accepted and ha...

Your creativity deserves a great reward! You receive a fixed share of the package price of every order. The higher your rank, the more you keep. In short You set your own prices. UGC.NL charges a...

After payment, the client fills in the information for the job, such as the briefing, a script and any attachments. Everything you need to start properly and on time can be found in the order. In ...

In Orders you will find an overview of all your jobs. Every order has a status, so you can see at a glance where a job stands. In short An order is Open first and becomes Active as soon as the cl...

You can change your financial details, such as your IBAN and billing address, yourself in your settings. You only need our support team for a few changes. In short You'll find everything under Se...

Haven't received a payment yet? Usually this is because Stripe still needs some details from you (KYC), or because your order hasn't been included in a payout round yet. Below, you can read how to ...

As soon as an order has been completed and approved, we schedule the payment for the next payout round. That way you always know where you stand. In short We pay out every Monday. You receive the...

Are you unable to complete a job after all? Then you can cancel the order yourself. Not sure yet? Talk to the client first in the Activity chat; you may be able to find a solution together. How do ...

It can happen that you miss a deadline. The job does not stop automatically, but it can have consequences. Can you see that you won't make it? Then request a new deadline in good time. In short A...

Has the client asked for a revision? Then the client would like something changed. This is a normal part of the process and is usually sorted quickly. In short You receive an email and the order ...