Creators

After you have created your profile, the UGC.NL team checks it manually. We look at whether your profile meets the requirements to start as a creator. The review usually takes a maximum of 7 business days.

When does the review start?

We review your profile as soon as you have uploaded your highlight video and at least one portfolio video. You will then see the message Profile review started! on your dashboard.

What do we check?

During the review, we look at, among other things:

• Your profile photo
• Your highlight video
• Your portfolio video
• The quality of your videos
• How complete your profile is

Read exactly what we look for in What are the requirements to get started?

What happens after the review?

You will receive our decision by email.

• Approved: you can receive orders through the platform.
• Rejected: you will receive an email. It does not always include a reason. Upload new videos and we will automatically review your profile again.

Has your profile been rejected? Then read My profile was rejected, what now?

Is it taking longer than 7 business days?

We aim for a maximum of 7 business days. When there are many applications, this is not always possible. Everyone gets their turn.

Good to know: a support ticket does not speed up the review. So there is no need to email us about it.

To start as a creator at UGC.NL, your profile must be complete. Brands use your profile to decide whether you are a good fit for their project.

What should your profile photo look like?

Your profile photo is the first thing brands see. Make sure it is:

• A clear photo of you
• Well lit
• Sharp and professional

Do not use:

• Logos
• Group photos
• Blurry or dark photos

What makes a good highlight video?

The highlight video is your short introduction as a creator. Businesses see this video on the Find Creators page.

• You are clearly visible.
• You show your look and style.
• The video is short and to the point.

It doesn't have to be an advert. It's all about making a strong first impression.

What makes a good portfolio video?

The portfolio video shows what you can create for brands.

• Good image quality
• Clear sound
• Relevant content

This can also be content you made earlier outside UGC.NL. You can add up to 3 portfolio videos.

Please note: showing social media channels in your videos is not allowed. A video can be up to 250 MB.

How good do your videos need to be?

You don't need professional equipment, but your content must be well made.

• Good lighting
• Clear sound
• Stable image
• A good voice-over (optional)

Quality matters more than expensive equipment.

What if your profile doesn't meet the requirements?

If your profile doesn't meet these requirements, it may be rejected. You can then adjust your profile and have it reviewed again. Read more in My profile was rejected, what now?

As soon as your profile has been approved, you can receive orders.

When are you visible to brands?

• Your profile has been reviewed and approved.
• You have completed your first verification (first sign-on). Read Why do I need to verify my account?
• You have a profile photo, a highlight video and at least one portfolio video.
• The Available switch is on. It is on by default.

Good to know: do you get an email saying your profile is not complete yet, while your highlight and portfolio videos are already there? Then something went wrong on our side. Create a support ticket.

Want to know more?

• How do I become a creator?
• How long does it take to get approved?
• What is my portfolio?

UGC.NL is a platform where creators and brands work together. As a creator, you make videos or photos for brands.

Brands find creators via the Find Creators page. They choose creators based on their profile, portfolio and performance.

How do you sign up?

1. Create a free creator account.
2. Fill in your profile as completely as possible.
3. Upload one highlight video and at least one portfolio video.

As soon as your videos have been uploaded, we review your profile.

What do you need?

• A fully completed profile
• A portfolio with sample content
• Time to complete orders

You don't need a professional camera. Good lighting, clear sound and strong content matter more than expensive equipment. You can find all requirements in What are the requirements to get started?

How does approval work?

After you submit your profile, we review it. This usually takes a maximum of 7 business days. You will receive our decision by email. Read more in How long does it take to get approved?

What can you do after approval?

• Become visible to brands
• Receive orders
• Deliver content through the platform
• Get paid after completing your orders

The more active and complete your profile, the greater your chance of being chosen. Read in How do I get assignments? how to land your first orders. You can also work via the UGC.NL Creator app for iOS and Android.

Good to know: UGC.NL continuously looks at quality, reliability and activity. New creators get just as many opportunities as experienced creators. Every order is a new chance to show what you can do. Stay active, keep communicating and focus on quality.

Can you also have a brand account?

Yes. Do you also have a business that wants to hire creators? Then you can create a brand account next to your creator account. Use a different email address for it.

Want to know more?

• What is my portfolio?
• How does our ranking system work?
• When will I be paid?

Has your application been rejected? Then your profile does not meet our quality requirements yet. That's a shame, but you can try again as often as you like.

How do you know you've been rejected?

You will receive an email from us. Your dashboard also shows the message Unfortunately, you have been rejected. The email sometimes includes a short explanation, but not with every rejection.

Why might your profile have been rejected?

We mainly review your highlight video and your portfolio videos. A profile is usually rejected for one of these reasons:

• The highlight video is missing or does not meet the requirements.
• The portfolio videos are not of sufficient quality.
• A social media channel is visible in a video, for example a TikTok or Instagram logo.
• Your profile has not been filled in completely.

Tip: take a look at ugc.nl/find-creators to see how approved creators build their highlight and portfolio videos. Compare that with your own profile: you will often quickly see what can be improved. You can read all requirements in What are the requirements to get started?

How do you get reviewed again?

You don't need to submit anything and there is no separate button. As soon as you upload a new video, your profile automatically goes back into review.

1. Improve your videos and fill in your profile completely.
2. Upload your new highlight video or portfolio video via My portfolio.
3. Your profile is then automatically back in the review queue.

You can do this as often as you like. There is no maximum number of attempts.

How long does a new review take?

We aim for a maximum of 7 business days. When there are many applications, this is not always possible and it can take longer. Everyone gets their turn.

Good to know: a support ticket does not speed up the review. So there is no need to email us to be reviewed again.

What is the difference between rejected and blocked?

• Rejected: your profile does not meet our quality requirements yet. Upload new videos and we will review you again.
• Blocked: your access to the platform has been revoked because you violated the terms and conditions. Only then is a rejection final. Also read Stay Protected: The Off-Platform Policy for Creators.

Want to know more?

• How long does it take to get approved
• What is my portfolio?
• Quality Assurance

At UGC.NL, you log in with an extra check: two-factor authentication (2FA). This keeps your account more secure.

How does it work?

1. Log in with your email address and password.
2. We send a verification code to your account's email address.
3. Enter the code. You are then logged in.

This happens with every login attempt. You can't turn 2FA off: it is a fixed security measure.

Is the email not arriving?

• Check your spam folder.
• Try logging in on another device. Using the app? Then try the web version at dashboard.ugc.nl, or the other way around.
• No longer have access to your account's email address? You can't solve this yourself. Create a support ticket.

Want to know more?

• Creators: how do I change my password?
• Brands: how do I change my password?
• Creators: how do I change my notifications?
• Brands: how do I change my notifications?

Has your profile been approved? Then we'll first ask you for some details when you log in. This initial verification (first sign-on) is needed to handle orders and payouts correctly.

What do we ask for during verification?

We ask for your personal details, such as your name, phone number and address. Then you answer the question Do you have a business?

• I don't have a business: your personal details are all we need.
• I have a business: we also ask for your company details.

If you have a business, we ask for things like:

• Company name
• Chamber of Commerce (KvK) number (or the registration number in your country)
• VAT number
• Legal form
• Whether you use the KOR scheme (Dutch small business scheme)

We need these details for correct invoicing and administration.

Why is this necessary?

We use these details to:

• process payments correctly;
• prepare invoices accurately;
• comply with legal obligations;
• keep collaborations safe and transparent.

Without these details, we can't make any payouts.

Payouts via Stripe

We process payments through our payment partner Stripe. To do this, we create a payment account for you. Stripe makes sure payouts are made securely and in line with the applicable rules. That's why we're required to request and check certain details before we can pay you out.

Stripe may ask for additional details later, such as a photo of your ID document or, for a company, details about its owners (UBO). Read how this works in Know your customers (KYC).

Good to know: did you start without a business and do you have one now? Go to Settings › Finance and click Switch next to Switch to business. If you still have open orders, complete those first.

Why do we ask for your BSN?

We ask for your BSN (citizen service number) because of DAC7. This is a European rule that requires platforms such as UGC.NL to report sellers' income to the tax authorities. That is why we also ask for your BSN if you already have a Chamber of Commerce and VAT number.

What does the KOR mean for your payout?

Do you use the Dutch small business scheme (KOR)? Then tick this during your first verification. You will not receive VAT on your orders. Has your situation changed? Update your choice via Settings › Finance.

Want to know more?

• Payments & Billing
• How do I change my financial information?

You use your email address to log in and to receive important notifications, for example about orders and payouts. Want to use a different email address? You can easily change it yourself in your settings.

How do you change your email address?

1. Go to Settings › Details.
2. Under Email address, click Change email address.
3. Enter your new email address.
4. Click Send code. We'll send a 6-digit code to your new email address.
5. Enter the code and click Verify.

You'll then see a message that your email address has been changed. From now on, you log in with your new email address.

Tip: didn't receive a code? Check your spam folder or click Resend.

Good to know

• Do you log in with Google? Then your email address is linked to your Google account and can't be changed.
• Do you have a business and want to receive your invoices at a different address? Set this up under Settings › Finance › Billing email address.

Please note: no longer have access to your account's email address and can't log in because of it? Then you can't change the email address yourself. In that case, create a support ticket.

Want to know more?

• How do I change my password?
• How do I change my notifications?

You can delete your account yourself via your settings. This permanently closes your account.

How do you delete your account?

1. Go to Settings › Other.
2. Under Danger zone, click Delete account.
3. Choose a reason: Platform, Jobs or Other. If you choose Other, briefly enter your reason.
4. Click Delete.

Your account is deleted and you're logged out. You'll receive an email to confirm.

What should you keep in mind?

• Deleting your account is permanent and can't be undone.
• Your data, conversations and settings will be lost.
• Active orders will be cancelled. So complete any ongoing orders first.

Tip: just want to take a break? Turn off your availability instead of deleting your account. Read how in How do I turn off my availability? Just don't want the newsletter any more? Turn it off under Settings › Other › Newsletter.

What happens to your data?

After you delete your account, we keep some data for a limited time. We only do this when necessary, for example for:

• ongoing or completed payouts;
• administrative or legal obligations.

Once that period has ended, we delete your data in line with our privacy policy.

Want to know more?

• How do I cancel an order?
• When will I be paid?

In your notification settings, you decide how visible you are to clients and whether you hear sounds for new notifications.

How do you change your notifications?

1. Go to Settings › Notifications.
2. Turn the switches on or off.
3. Click Save.

Your changes take effect immediately.

What can you set?

• Last seen: show when you were last online.
• Online: show whether you're online or not.
• Sounds: turn sounds for notifications on or off.

This way, you decide how visible and reachable you are on the platform.

Good to know: we always send you important alerts about your account, regardless of your notification settings.

You set your language and the newsletter under Settings › Other.

Want to know more?

• Is there a chat function?
• How do I change my email?

Your creativity deserves a great reward! You receive a fixed share of the package price of every order. The higher your rank, the more you keep.

You set your own prices

On UGC.NL, you decide what you charge for a collaboration. You do this via:

• your packages in My portfolio;
• a custom package in the chat;
• a proposal on a job in Jobs.

When you enter your price, you immediately see under You receive how much you keep. That way, you always know where you stand.

Which ranks are there and what do you receive?

Rank	When do you reach this rank?	Commission	You receive
Explorer	New creator	30%	70%
Rookie	From 1 completed order	30%	70%
Rising Star	At least 10 completed orders and an average rating of 4 stars	27.5%	72.5%
Trendsetter	At least 25 completed orders and an average rating of 4.7 stars	25%	75%

Curious how the ranks work exactly? Read How does our ranking system work?

How is your amount calculated?

The commission is calculated on the package price (excl. VAT). The service fee the business pays is not included. Each order uses the percentage of the rank you had at the moment the order was placed.

Example: you are a Rising Star and a business orders a package of €100. You then receive €72.50.

Does a business use a discount code? Then the discount comes out of UGC.NL's commission. Your payout stays the same.

How do you grow to a higher rank?

Every collaboration is a chance to gain experience, strengthen your portfolio and leave a good impression. Create strong content, communicate clearly and keep your agreements. That way, you get happy clients and great reviews, and you grow step by step to a rank with a lower commission.

Keep creating, challenge yourself and get the most out of every collaboration. Your effort and quality make the difference!

Want to know more?

• When will I be paid?
• How do I change my packages?

Haven't received a payment yet? Usually this is because Stripe still needs some details from you (KYC), or because your order hasn't been included in a payout round yet. Below, you can read how to check and fix this.

Has your order been completed?

We only pay out orders with the status Completed. Is your order still Delivered? Then the business has 72 hours to approve or reject your delivery or request a revision. If the business does nothing, the order is approved automatically after 72 hours.

Completed orders that are waiting for the next payout round are shown on your dashboard under In progress. Read what the statuses mean in What do the order statuses mean?

Are KYC details missing?

Before we can pay out, your details must be fully verified. This can include:

• Your bank details
• Your identity verification
• Your Chamber of Commerce details (for a business account)
• Additional documents

As long as these details are missing or not yet approved, your payout is temporarily paused.

How do you complete your details?

1. Log in to your dashboard.
2. Look for the message Additional information required.
3. Click Complete details.
4. Fill in the requested details and submit everything for review.

Read why this check is needed in Know your customers (KYC).

When will you receive your payment?

We pay out every Monday. Was your KYC not completed yet on that Monday? Then your payment is on hold. As soon as your KYC has been completed, we will pay you within 3 business days. Read more in When will I be paid?

Please note: do you see the message Your Stripe account has been rejected on your dashboard? Then we can't pay you out. In that case, please contact our support team.

Payments via Stripe

We process all payments through our payment partner Stripe. Stripe handles verification and payouts in line with the applicable laws and regulations. That's why it's important that all your KYC details are correct and complete.

Has your KYC been completed and is the money still not in your account on the Thursday or Friday after the payout round? Then create a support ticket.

Want to know more?

• How do I change my financial information?
• Commission tiers

As soon as an order has been completed and approved, we schedule the payment for the next payout round. That way you always know where you stand.

When will you be paid?

The payout round takes place every Monday. We then pay out all orders that were completed in the previous week. Because payments are sent from Ireland, it can take a few business days before the money is in your account.

Example: an order completed in week 1 is paid out on Monday of week 2.

How much do you receive?

The commission UGC.NL charges depends on your rank. The higher your rank, the more you keep.

Rank	Commission	You receive
Trendsetter	25%	75%
Rising Star	27.5%	72.5%
Rookie	30%	70%
Explorer	30%	70%

Read how to reach a higher rank in Commission tiers.

Status of your payments

You can find all your payments in your dashboard. A payment has one of these statuses:

• In progress: will automatically be included in the next payout round.
• Paid out: the money has been transferred to your account.

Paid securely via Stripe

We process all payments through our payment partner Stripe. Stripe makes sure payments are made securely and in line with the applicable rules. How quickly the money shows up also depends on your bank.

Not paid yet?

Is a payment still not in your account after a few business days? Then read Why haven't I been paid yet?

Do you only complete your KYC after the Monday payout round? Then we will pay you within 3 business days after your KYC has been completed.

Good to know: has your KYC been completed, so you no longer see the message Additional information required, and is the money still not in your account on the Thursday or Friday after the payout round? Then create a support ticket.

You can change your financial details, such as your IBAN and billing address, yourself in your settings. You only need our support team for a few changes.

How do you change your details?

1. Go to Settings › Finance.
2. Change the details you want to update.
3. Click Save.

On this page, you manage, among other things:

• Bank account: the IBAN you are paid out to.
• Billing address: your street, house number, postcode and city.
• Business account: switching from a personal to a business account.
• Business details (for a business account): your company name, Chamber of Commerce number and country.
• KOR scheme (for a Dutch business account): whether you use the Dutch small business scheme.
• Billing email address (for a business account): the email address where you receive invoices.

How do you change your IBAN?

1. Go to Settings › Finance.
2. Under Bank account, click Edit. Haven't linked a bank account yet? Then click Link.
3. Enter the account holder's name and your IBAN and save.

Your bank account is linked via our payment partner Stripe. We then pay you out to this account.

How do you switch to a business account?

Did you register as a private individual and now work as a business? Then you can switch yourself.

1. Go to Settings › Finance.
2. Under Business account, click Switch.
3. Fill in your business details and confirm.

Please note: do you still have open orders? Complete them first. Only then can you switch to a business account.

What can't you change yourself?

You can't change your VAT number yourself. Want to change it? Please contact our support team.

Tip: changing your KOR scheme choice on a Dutch business account? Then tick the declaration below it. Only then can you save.

Good to know: if you use the KOR, you will not receive VAT on your orders. If you turn the KOR off, you will receive VAT from that moment on.

Want to know more?

• Why haven't I been paid yet?
• When will I be paid?
• Know your customers (KYC)

Niches show which industries and types of content you know best. Businesses use niches to quickly find creators who suit their brand.

How do you adjust your niches?

1. Go to My portfolio.
2. Scroll to the Details section.
3. Next to Niches, click the plus sign (+) and choose a niche.
4. Want to remove a niche? Click the cross (×) next to that niche.

Your changes are saved automatically and are immediately visible to businesses.

Please note: you choose at least 1 and at most 2 niches. Already have 2 niches? Remove one first before adding a new one.

Which niches can you choose from?

• Beauty
• Fashion
• Food & health
• Fitness
• Tech
• Home & interior
• Travel
• Family & kids
• Pets
• Recruitment

Businesses can search by niche directly on Find Creators. So choose the niches you are strongest in.

Want to know more?

• How do I change my languages?
• What is my portfolio?

In your portfolio, you show which languages you speak. Businesses use this to find creators who match their target audience.

How do you change your languages?

1. Go to My portfolio.
2. Scroll to the Details section.
3. Next to Languages, click the plus sign (+) and choose a language.
4. Want to remove a language? Click the cross (×) next to that language.

Your changes are saved automatically and are immediately visible.

Please note: you must have at least 1 language selected. You can choose several languages at the same time.

Which languages can you choose from?

You can choose from Dutch, Flemish, English, German, French, Spanish and Turkish, among many others.

Businesses can filter by Language on Find Creators. So add every language you can create content in.

Want to know more?

• How do I adjust my niches?
• What is my portfolio?

Your packages determine what businesses can order from you directly and at what price. You adjust them yourself via your portfolio.

How do you change a package?

1. Go to My portfolio.
2. Scroll to the Packages section.
3. Click Edit on the package you want to change.
4. Adjust your package and click Save.

The changes are immediately visible to businesses.

What can you set?

• Description: what the business can expect from this package.
• Number of videos: from 1 video.
• Length: 15, 30 or 60 seconds per video.
• Hooks and product photos: you decide the number yourself.
• Extra options: Script & Briefing, Video editing, Voice-over, Subtitles, Music and Raw content.
• Revisions: 1, 2 or 3 feedback rounds per video.
• Delivery time: 1-2, 3-5, 6-8 or 9-12 days.
• Price: from €59 (excl. VAT).

When you set your price, you immediately see under You receive how much you keep. That amount depends on your rank. Read more in Commission tiers.

Tip: still using the default prices? Then you will see the message Check and update your prices on your dashboard. Set your own rates so your packages really suit you.

Turning a package on or off

Don't want to offer the Standard or Premium package for a while? Then turn off the Active switch above the package. The Basic package is always on and cannot be turned off.

Good to know: haven't been online for 30 days? Then we automatically set your packages to inactive. As soon as you are online again, they become active again automatically. Read more in How do I turn off my availability?

Want to offer something tailor-made?

None of your packages match what a business wants? Then send a tailor-made offer in the chat. Read how in How do I offer a custom package?

Good to know: the price of a package, for example €59, is the amount a brand pays you. You don't pay anything yourself for your packages.

Want to know more?

• What can I offer?
• Commission tiers

Going on holiday or don't want to take on new orders for a while? Then temporarily turn off your availability. That way, businesses know you are away for a bit.

How do you turn off your availability?

1. Go to My portfolio.
2. Find the Available switch at the top.
3. Turn the switch off.

The change takes effect immediately. Want to receive orders again? Simply turn the switch back on.

What happens when your availability is off?

• You are no longer shown on the Find Creators page.
• Businesses can no longer order your packages directly.
• So you won't receive new orders through your packages.
• Your ongoing orders remain visible and continue as usual.

As long as your availability is off, you will see the message Set yourself to available on your dashboard.

Please note: the deadlines of your ongoing orders still apply. Can't deliver on time? Then read What if I miss the deadline?

What if you haven't been online for a long time?

Even if you leave your availability on, we check whether you are active:

• Haven't been online for 20 days? Then we send you a reminder email.
• Haven't been online for 30 days? Then we set your Basic, Standard and Premium packages to inactive. Your profile stays visible and businesses can still send you a message, but they can no longer order your packages directly.

As soon as you are online again, your packages become active again automatically.

Want to know more?

• What is my portfolio?
• How do I change my packages?

Your portfolio is your public profile. This is what businesses see when they click on your profile via the Find Creators page. It helps them quickly decide whether you are a good fit for their project.

What do you see yourself?

In your portfolio, you also see things that only you can see:

• The Available switch, which lets you temporarily turn off your visibility, for example while you are on holiday.
• How often your profile has been visited.
• How often businesses have added you to their favourites.

This way, you stay in control of your availability and see how your profile is doing. Read more about the switch in How do I turn off my availability?

Which videos and photos do you show?

• Highlight video: this is the video businesses see on the Find Creators page. Show your best UGC video here.
• Portfolio videos: up to 3 videos that show what kind of content you make, the quality of your work and your style.
• Photos: up to 6 photos of content you have created for brands.

To be visible to businesses, you need at least the highlight video and one portfolio video. Choose videos that clearly show what a business can expect from you.

Please note: showing social media channels in your videos is not allowed. Your bio under About me may not contain links or social media channels either. Read why in Stay Protected: The Off-Platform Policy for Creators.

What do businesses see?

When a business opens your portfolio, they see, among other things:

• Your Performance: the number of completed orders, the percentage you delivered on time and your response time.
• Your bio under About me.
• The packages you offer.
• Reviews from previous collaborations.
• Your Details, such as languages and niches.

This gives businesses a complete picture of you before they get in touch. Read how to adjust your packages in How do I change my packages?

What do you fill in under Details?

Under Details, you enter your languages and niches. You can also add extra information. This is optional, but it helps businesses find you faster:

• Physical characteristics: Ethnicity, Body type, Hair type and Beard.
• Lifestyle and Sport.
• Advertising options: for example Partnership Ads or Spark Ads.
• Content options: the types of content you can make, such as shoots in lingerie or swimwear, on location or together with a partner or friend.

Businesses can filter on these characteristics on Find Creators. The more complete your profile, the easier you are to find.

Can you share your order videos yourself?

Yes. You may post videos you made for an order on your own Instagram or TikTok and show them in your portfolio on UGC.NL. Even if the brand is in them.

Want to know more?

• What are the requirements to get started?
• How does our ranking system work?

After payment, the client fills in the information for the job, such as the briefing, a script and any attachments. Everything you need to start properly and on time can be found in the order.

Where can you find the job information?

1. Go to Orders and open the order.
2. Click the Details tab.

Here you can see everything the client has provided. If the client has added new information, you will see a notification on the order.

What is in Details?

• Product name: the product the content is about.
• Briefing: what the client expects from the content.
• Script: a script or storyboard, if there is one.
• Attachments: for example examples, documents or links.
• For a physical product: the Track & Trace code, whether you may keep the product (Keep product) and a Return label if needed.

For a physical product, the deadline only starts after you have confirmed receipt of the product with the Confirm button. Read more in When does the deadline start?

Who writes the script and the briefing?

That depends on the package the client has chosen:

• The package includes Script & Briefing: you write the script and the briefing yourself. The client does not fill in these fields, so you will see a dash (-) there.
• The package does not include Script & Briefing: the client provides the briefing and the script in Details.

This keeps the agreements clear and prevents duplicate work.

Is something unclear?

Always read the job information carefully before you start. Is something unclear or is information missing? Ask your question in the Activity chat of the order. You can read how this chat works in How do I send interim videos or photos?

Good to know: the client can still add attachments or a Track & Trace code later. You will see them straight away in Details.

Want to know more?

• Where do I submit my content?
• What can I offer?

In Orders you will find an overview of all your jobs. Every order has a status, so you can see at a glance where a job stands.

What do you see in Orders?

• All your orders in one place, with the newest at the top.
• For each order: the date, the deadline, the amount and the status.
• A search field and a status filter.

Click View to open an order.

What do the statuses mean?

• Open: the client has created the order but has not paid yet. You cannot start yet. As a creator, you do not see open orders in your overview yet: the order appears as soon as the payment has gone through.
• Active: the order has been paid and you can get started. If the client requests a revision, the order goes back to Active as well.
• Delivered: you have delivered the content. The client has 72 hours to accept the content, request a revision or decline the delivery. If the client does not respond, the order is accepted automatically.
• Completed: the content has been approved and the order is finished. You receive your payment in the next payout round. Read more in When will I be paid?
• Cancelled: the order has been cancelled by you or by the client. You do not receive a payment and the client gets the amount paid back, excluding the service fee.

Has the deadline passed?

There is no separate status for that. The order stays Active and you will see an exclamation mark next to the deadline with the message "The deadline has passed." Read what you can do then in What if I miss the deadline?

Good to know

• The status changes automatically based on actions on the platform. You do not need to do anything yourself.
• Have you requested a new deadline that has not been approved yet? Then you will see a calendar icon next to the status.
• Has the client requested a revision? Then you will see a revision icon with the number of revisions next to the status.
• For a physical product, the deadline shows a dash (-) until you have confirmed receipt of the product.

Want to know more?

• Where do I submit my content?
• The client wants a revision, what now?
• How do I cancel an order?

Are you unable to complete a job after all? Then you can cancel the order yourself. Not sure yet? Talk to the client first in the Activity chat; you may be able to find a solution together.

How do you cancel an order?

1. Go to Orders and open the order.
2. Click Cancel order. You will find this button above the package overview in the order.
3. Choose a Reason for cancellation, for example Schedule not feasible, and add a short explanation.
4. Click Cancel order again to confirm.

You can cancel an order as long as it has the status Active or Delivered.

Please note: cancelling cannot be undone.

What happens after cancelling?

• The order gets the status Cancelled.
• The client gets the amount paid back, excluding the service fee, within 14 business days.
• You do not receive a payment for this job.
• In Details you can see who cancelled the order and for what reason.

Can the client cancel too?

Yes, in a few situations. For example when the deadline has passed, or for a physical product when you have not confirmed receipt yet. If the client cancels, you will receive an email about it.

Tip: just can't make it in time? Then you don't have to cancel straight away. As long as the deadline has not passed, you can request a new deadline once. Read more in What if I miss the deadline?

Want to know more?

• What do the order statuses mean?
• How do I send interim videos or photos?

It can happen that you miss a deadline. The job does not stop automatically, but it can have consequences. Can you see that you won't make it? Then request a new deadline in good time.

How do you request a new deadline?

1. Go to Orders and open the order.
2. Click the Details tab.
3. Next to Deadline, click Change.
4. Choose a new date and confirm.

The deadline does not change straight away. The client sees your request and chooses Accept or Reject. Until then, the deadline shows "(Not yet approved)". If the client rejects it, the original deadline stays in place.

Please note: you can only request a new deadline once per order, and only as long as the deadline has not passed. The new date can be at most 9 days after the current deadline. For a physical product, this is only possible after you have confirmed receipt of the product.

What happens when the deadline has passed?

• The order stays Active. Next to the deadline you will see the message "The deadline has passed."
• You will receive an email about it.
• The client may now cancel the order. The amount paid then goes back to the client and you do not receive a payment.
• You can no longer change the deadline.
• It counts towards your Delivered on time percentage. Clients can see this percentage on your profile and it can affect your visibility.

Can you still deliver the content?

Yes. As long as the order has not been cancelled, you can simply deliver the content:

1. Open the order and go to the Delivery tab.
2. Upload your content.
3. Click Deliver and confirm.

The client can then review the content as usual. Read more in Where do I submit my content?

What is the best thing to do?

• Request a new deadline in good time, before the deadline, via Details.
• Let the client know what is going on in the Activity chat.
• Give a clear new delivery date.

Good communication prevents misunderstandings and negative reviews.

Good to know: for a physical product, the deadline only starts after you have confirmed receipt of the product with the Confirm button. Read more in When does the deadline start?

Want to know more?

• What do the order statuses mean?
• How do I cancel an order?

Has the client asked for a revision? Then the client would like something changed. This is a normal part of the process and is usually sorted quickly.

What happens when a revision is requested?

When the client clicks Request revision:

• you receive an email and a notification;
• the order goes back to the status Active;
• you see the message Revision requested in the order, with the Reason for revision below it.

The reason explains what the client would like changed.

How do you deliver the adjusted content?

1. Open the order and go to the Delivery tab.
2. Remove the old files you no longer want to include.
3. Upload the adjusted content.
4. Click Deliver and confirm.

Please note: files you uploaded earlier are not replaced automatically. Remove the files that are no longer needed yourself, so the client only sees the right version.

What happens next?

After you deliver again, the client once more has 72 hours to accept the content, request another revision or decline the delivery.

The number of revisions per video (1, 2 or 3) is set in the package. Read more in What can I offer?

Tip: is the feedback not completely clear? Ask your question in the Activity chat. You can also show an interim version there first, protected with a watermark. Read more in How do I send interim videos or photos?

Want to know more?

• Where do I submit my content?
• What do the order statuses mean?

You deliver your final content via the Delivery tab in the order. That way, everything to do with the delivery is clearly in one place.

How do you get to Delivery?

1. Go to Orders.
2. Open the order.
3. Click the Delivery tab.

How do you deliver?

1. Upload your videos and, if the package includes them, your product photos and raw content. For each part you can see how many files the package requires.
2. Check that everything is correct.
3. Click Deliver.
4. Confirm in the Confirm delivery window by clicking Deliver again.

The Deliver button only works once all required files have been uploaded. Still uploading? Then tick Deliver automatically as soon as all files are ready. The job is then delivered automatically as soon as all files have been processed.

Please note: always deliver your content via Delivery. Files you send in a chat do not count as a delivery. Would you like feedback along the way? Then use the Activity chat. Read more in How do I send interim videos or photos?

What happens after delivery?

The order gets the status Delivered. The client then has 72 hours to:

• accept the content;
• request a revision;
• decline the delivery.

If the client does not respond within 72 hours, the order is accepted automatically and gets the status Completed. After approval, the client can download all files without a watermark.

Does the client request a revision? Then you deliver again via the same tab. Read more in The client wants a revision, what now?

Want to know more?

• What do the order statuses mean?
• When will I be paid?

As a creator, you want to know where you stand, how you can grow and why brands choose you. That's why UGC.NL uses a clear ranking system that groups creators based on experience and reviews.

The better your collaborations go, the stronger your position on the platform becomes. This way, you are rewarded for quality, reliability and working professionally.

Which ranks are there?

Every creator falls within one rank. Your rank is updated automatically after every completed order and every new review.

Rank	When do you reach this rank?	You receive
Explorer	New creator	70%
Rookie	From 1 completed order	70%
Rising Star	At least 10 completed orders and an average rating of 4 stars or higher	72.5%
Trendsetter	At least 25 completed orders and an average rating of 4.7 stars or higher	75%

The You receive column shows which share of the package price you keep. Read more in Commission tiers.

What does each rank give you?

Explorer

You have just started and are ready for your first orders. At this rank, you build your portfolio, gain experience and collect your first reviews.

• Visibility in the Find Creators search results
• Orders via your packages, the chat and Jobs
• A clear growth path to higher ranks

Rookie

You have completed your first order and show that you are active and complete collaborations successfully.

• Better visibility in the search results than Explorers
• A better chance of being chosen by businesses
• Faster growth towards regular collaborations

Rising Star

You have proven that you are reliable and consistently deliver good content.

• A higher position in the search results
• Extra visibility with relevant businesses
• A lower commission: you receive 72.5% of the package price
• A better chance of bigger, better-paid orders
• A stronger position to ask for higher rates
• Priority for selected campaigns

Trendsetter

You are one of the most experienced and best-rated creators on UGC.NL.

• The highest position in the search results
• The lowest commission: you receive 75% of the package price
• A better chance of the biggest, best-paid campaigns
• More opportunities for premium and exclusive projects
• Priority for requests from businesses
• More chances of long-term collaborations with big brands

What is the Ambassador badge?

Ambassador badge

Besides the four ranks, there is the Ambassador badge. This is not a rank, but a badge that UGC.NL awards to creators with a strong network who actively contribute to the community. When you receive the badge, you will get a notification.

• You appear at the top of the Find Creators search results
• Extra recognition from businesses
• Access to exclusive orders and events
• More opportunities to profile yourself as a creator and ambassador

What determines your position in Find Creators?

Your place in the search results doesn't only depend on your rank. We also look at your number of completed orders, your average rating and these two kinds of performance:

• Delivering on time: we track which percentage of your orders you deliver before the deadline. Businesses see this percentage on your profile under Delivered on time. The more often you deliver on time, the higher you can appear.
• Response time: the faster you reply to messages from businesses, the better. If you usually reply within an hour, that counts the most.

So by delivering on time and replying quickly, you increase not only your reliability, but also your visibility and your chance of new orders.

Where do you see your rank?

• On your dashboard, Your rank shows how far along you are and how many orders or which rating you still need for the next rank.
• Your rank icon is shown next to your profile photo, so businesses see it straight away.
• Businesses can filter by Rank on Find Creators.

Good to know: your rank can also go down, for example if your average rating drops below the threshold of your rank. If you move up or down a rank, you will receive a notification and an email.

Want to know more?

• Commission tiers
• What is my portfolio?
• How do I get assignments?

At UGC.NL, the quality of our creators matters to us. That's why we take a number of measures, so clients can always count on good creators.

How does approval work?

After you register, you're not immediately visible on Find Creators. First you upload your highlight video and at least one portfolio video. Then our team checks your profile manually for quality and professionalism. Only once you've been approved are you visible to clients.

Read how long the review takes in How long does it take to get approved? Have you been rejected? Then read My profile was rejected, what now?

Why does your response time matter?

We keep track of how quickly you respond to messages from clients on average. Your response time is shown on your profile under Performance, together with your completed orders and how often you delivered on time. Clients also see your response time in the chat.

This lets clients decide for themselves whether they want to start a conversation with you. So responding quickly increases your chances of getting orders.

What happens if you're offline for a long time?

We also look at how active you are on the platform:

• If you're offline for 20 days, you receive a reminder by email.
• If you're offline for 30 days, we set your portfolio packages (Basic, Standard and Premium) to inactive.

Your profile stays visible and clients can still send you a message. They just can't order those packages directly any more. As soon as you're online again, your packages are automatically reactivated.

Tip: going on holiday or short on time? Turn off your availability yourself. Read how in How do I turn off my availability?

Want to know more?

• What are the requirements to get started?
• How does our ranking system work?
• Is there a chat function?

At UGC.NL, you can be sure you'll get paid as a creator. Below you can read how payments, payouts and invoices work.

How can you be sure you'll get paid?

Clients pay in advance, before the order starts. UGC.NL holds the amount safely until the order has been completed.

After your delivery, the client has 72 hours to accept or reject your delivery or to request a revision. If the client doesn't respond within that time, your delivery is accepted automatically. The order then gets the status Completed and we include your earnings in the next payout.

Read what each status means in What do the order statuses mean?

What if an order doesn't go ahead?

Is an order cancelled, or does the client reject your delivery? Then the client gets the amount paid back, excluding the service fee, within 14 business days. You don't receive a payment for that order.

When will you be paid?

We pay out every Monday via our payment partner Stripe. You then receive the money for all completed orders that haven't been paid out yet. In practice, these are the orders completed in the previous week. Because payments are sent from Ireland, the money is in your account within a few business days.

On your dashboard you can see your amounts under Active orders, In progress and Paid out. In progress means a completed order is waiting for the next payout.

Read more in When will I be paid?

How much do you receive?

UGC.NL charges a commission for the services the platform provides. The higher your rank, the lower the commission and the more you keep.

Rank	Commission	You receive
Trendsetter	25%	75%
Rising Star	27.5%	72.5%
Rookie	30%	70%
Explorer	30%	70%

The commission is calculated on the package price. The service fee the client pays isn't part of it. Read how to reach a higher rank in Commission tiers.

What happens with a discount code?

Does a client use a discount code, or is UGC.NL running a promotion? Then the discount comes out of UGC.NL's commission. Your payout isn't reduced.

How does invoicing work?

You don't need to create invoices yourself. As soon as an order has been completed, UGC.NL automatically creates an invoice on your behalf. You can find all your invoices in your dashboard under Invoices. If you have a business, we also send you the invoice by email.

During your initial verification, you indicate whether you have a business. Based on that, we take your VAT situation into account on your invoices, for example the KOR scheme. Read more in Why do I need to verify my account?

Do you need a Chamber of Commerce (KVK) registration?

No, you can also start at UGC.NL without a KVK registration, as a private individual. However, the government decides when an activity is no longer a hobby and a KVK registration becomes mandatory. If you structurally earn more, a KVK registration may be required. We'll inform you about this, but you're responsible for complying with these rules yourself.

Good to know: do you have a business now? Go to Settings › Finance and click Switch next to Switch to business. If you still have open orders, complete those first.

For more information, please see our terms and conditions.

Does a rejection or cancellation cost you anything?

No. If an order is cancelled or rejected, you will not be paid for that order. You also don't pay UGC.NL anything for it. Did you receive a product? Whether you can keep it is something you agree with the brand. That depends on the reason for the cancellation.

Do you need to declare products you receive?

Products you receive for an order and are allowed to keep may count as income for the tax authorities. How you handle this in your administration and tax return is your own responsibility. Not sure? Check with the tax authorities or an accountant.

Want to know more?

• Why haven't I been paid yet?
• How do I change my financial information?
• Know your customers (KYC)