Creators

After you submit your profile, it is manually reviewed by the UGC.NL team. We check if your profile meets the requirements to start as a creator.

The review usually takes a maximum of 7 business days.

What we check

During the review, we look at, among other things:

✓ Your profile photo
✓ Your highlight video
✓ Your portfolio video
✓ The quality of your videos
✓ The completeness of your profile

What happens after the review

If your profile is approved, you will receive a notification and can start receiving assignments through the platform.

If your profile is rejected, you will receive a message with the reason. You can adjust your profile and then resubmit it for review.

To get started as a creator at UGC.NL, your profile must be complete. Brands use your profile to determine if you are suitable for a project.

Checklist

✓ A good profile photo
✓ One highlight video
✓ One portfolio video
✓ Videos of good quality
✓ At least 18 years old

Profile Photo

Your profile photo is the first thing brands see.

✓ Clear photo of you
✓ Well lit
✓ Sharp and professional

Do not use
❌ Logos
❌ Group photos
❌ Blurry or dark photos

Highlight Video & Portfolio Video

The highlight video is your short introduction as a creator.

✓ You are clearly visible
✓ Show your vibe and style
✓ Short and to the point

This does not have to be an advertisement. It’s about making a strong first impression.

The portfolio video shows what you can create for brands.

✓ Good image quality
✓ Clear sound
✓ Relevant content

This can also be content you have made previously, outside of UGC.NL.

Quality of your videos

You don’t need to use professional equipment, but your content must be well made.

✓ Good lighting
✓ Clear sound
✓ Stable image
✓ Good voice-over (optional)

Quality is more important than expensive equipment.

Good to know

If your profile does not meet these requirements, it may be rejected.
You can then adjust your profile and resubmit it.

Once your profile is approved, you can receive assignments.

UGC.NL is a platform where creators and brands collaborate.
As a creator, you make videos or photos for brands without having to post them on your own social media.

Brands find creators via the Find creators page. Creators are selected based on their profile, portfolio, and performance.

Register for free

Signing up takes just a few steps:

• Go to UGC.NL and create a creator account
• Fill in your profile as completely as possible
• Upload one highlight video and one portfolio video

Once everything is filled out, your profile will be reviewed. This takes up to seven business days.

What do you need?

To get started as a creator, you need:

• A fully completed profile
• A portfolio with sample content
• Availability to complete assignments

You don’t need to have a professional camera. Good lighting, clear audio, and strong content are more important than expensive equipment.

Approval

After submitting your profile, your account will be reviewed.
This usually takes up to seven business days.

Once your account is approved, you will receive a notification and can start receiving assignments.

After approval

After approval, you can:

• Become visible to brands
• Receive assignments
• Submit content through the platform
• Get paid after completing assignments

The more active and complete your profile, the greater your chances of being selected.

Good to know

UGC.NL continuously evaluates creators based on quality, reliability, and activity.
New creators have just as many opportunities as experienced creators.

Every assignment is a new opportunity to showcase yourself. Stay active, keep communicating, and focus on quality.

If your account has been rejected, it means that your profile currently does not meet the requirements to start as a creator. This is unfortunate, but usually easy to fix.

Why could my account be rejected

An account is usually rejected for one of these reasons:
✓ The highlight video is missing or does not meet the requirements
✓ The portfolio video is of insufficient quality
✓ Your profile is not fully completed

In most cases, it concerns one or more points for improvement.

What should I do now
After the rejection, you will receive a message with the reason.

Do the following:

1. Carefully read the feedback

2. Adjust your profile, photo, or videos

3. Check that everything is complete and of good quality

4. Submit your profile again

As soon as your profile is resubmitted, it will be reviewed again.

How long does a new review take
A new review usually takes up to seven working days again.

You will automatically receive a notification as soon as your profile has been checked again.

When you first sign up, we ask you for some information. This is called the initial verification or first sign on. This step is necessary to properly handle collaborations and payments.

What do we ask for during verification?

During verification, we ask whether you operate as a consumer or as a business.

Are you a consumer
Then we only ask for the basic information needed to collaborate with you and make payments.

Do you have a business
Then we ask for additional information, such as:

✓ Company name
✓ Chamber of Commerce number
✓ VAT number
✓ Whether you fall under the Small Business Scheme (KOR)
✓ UBO (Ultimate Beneficial Owner) (for a private limited company)

This information is necessary for correct invoicing and administration.

Why is this necessary?

We use this information to:

✓ Process payments correctly
✓ Prepare invoices accurately
✓ Comply with legal obligations
✓ Keep collaborations safe and transparent

Without this information, we cannot make payments.

Payments via Stripe

For processing payments, we work with Stripe. This platform ensures that payments are made securely and in accordance with applicable regulations.

Therefore, we are required to request and verify certain information before we can make payments.

Your email address is the address you use to log in to your account and to receive important notifications, such as updates about assignments and payments. If you want to change this email address, you can easily do this yourself through your account settings.

Changing your email

Here’s how to change your email address:

1. Log in to your account

2. Go to Settings

3. Go to the Details section

4. Enter your new email address

5. Confirm the new email address

After confirming, your new email address will be set as your login email.

Email verification

After changing your email address, you will receive a verification email.

Click the link in this email to confirm the change.
Your new email address will only become active after this verification.

You can delete your account yourself via your settings. This will permanently close your account.

Deleting your account

Here’s how to delete your account:

1. Log in to your account

2. Go to Settings

3. Click on Other

4. Select Delete account and choose one of the options

5. Confirm your choice

After confirmation, your account will be deleted.

Good to know

Deleting your account is permanent and cannot be undone.

After deleting your account, some data may be temporarily retained. We only do this when necessary for purposes such as:

• Ongoing or completed payments
• Administrative or legal obligations

Once this period has passed, your data will be deleted in accordance with our privacy policy.

Within the platform, you can decide which notifications you receive and how visible you are to other users. This way, you can customize your account to what works best for you without missing important updates.

Adjusting Notifications

Here’s how to change your notification settings:

1. Log in to your account

2. Go to Settings

3. Click on Other

4. Adjust your preferences

5. Save your changes

The changes take effect immediately.

What you can set here

Through the notification settings, you can, among other things:

✓ Turn your last seen status on or off
✓ Show or hide your online status
✓ Turn sounds on or off for notifications

This way, you decide how visible and reachable you are on the platform.

You can change your password in two ways. This depends on whether you can still log in to your account.

I can still log in

If you have access to your account, you can change your password via the settings.

1. Log in to your account

2. Go to Settings

3. Click on Security

4. Change your password

5. Save the changes

Your new password is immediately active.

I can no longer log in

If you can no longer log in, you can reset your password via the login page.

1. Go to www.dashboard.ugc.nl/inloggen

2. Click on Forgot password

3. Enter the email address with which your account was created

4. Follow the steps in the email you receive

After setting a new password, you can log in again.

If you have not yet received a payment, in most cases this is because your KYC information is not yet complete. This verification is mandatory to process payments safely and correctly.

What is the Reason

Before we can pay out, your information must be fully verified.

This may include:

✓ Bank details
✓ Identity verification
✓ For business creators
✓ Chamber of Commerce (KvK) details
✓ Additional documentation

As long as this information is missing or has not yet been approved, the payment will be temporarily paused.

How Do I Fix This

You can easily submit your KYC information via the dashboard.

Here’s how:

1. Log in to your dashboard

2. Click on the notification We need additional information from you

3. Fill in the requested information

4. Submit everything for review

When Will I Receive My Payment

As soon as your KYC information has been approved, your payment will be processed.

The payment will then be made within 3 business days at the latest.

Payments via Stripe

We work with our payment partner Stripe to process payments.
Stripe handles verification and payment according to applicable laws and regulations.

Therefore, it is necessary that all KYC information is submitted correctly and completely.

Once a task is completed and approved, the payment is scheduled for the next payment round. We work with fixed payment dates to ensure payments are clear and reliable.

When payments take place

The payment round takes place every Monday. UGC.NL charges a 25% commission.

During this payment round, we pay out all tasks that were completed in the previous week.

Example
Tasks completed in week 1 are paid out on Monday of week 2.

Status of your payments

You can find all your payments in your dashboard.

There you will see different statuses:

• Pending
• Paid

Everything marked as pending will be automatically included in the next payment round.

Payments through our payment partner

For processing payments, we work with our payment partner Stripe.

This partner ensures that payments are made securely and in accordance with applicable regulations. Sometimes it may take a while before a payment is visible in your account, depending on your bank.

You can update your financial information yourself via your account settings. For some changes, it is necessary to contact support.

Updating financial information via settings

Through your settings, you can update the following information yourself:

✓ KOR scheme
✓ Billing information for a business account
such as company name and VAT information
✓ IBAN
✓ Migration to a business account

Here’s how to do it:

1. Log in to your account

2. Go to Settings

3. Go to the Information section

4. Update your financial information

5. Save your changes

The changes will be processed after review and applied immediately.

You can adjust your niches through your portfolio. Niches help companies find creators that fit their industry and type of content.

Adjusting niches

Here’s how to change your niches:

1. Log in to your account

2. Go to My portfolio

3. Click the pencil icon next to Niches

4. Select or deselect the niches that suit you

5. Save your changes

The changes are immediately visible to companies.

Available niches

✦ Beauty
✦ Fashion
✦ Food & Health
✦ Fitness
✦ Tech
✦ Home & Interior
✦ Travel
✦ Family & Kids
✦ Pets
✦ Recruitment

You can select multiple niches at the same time.

You can adjust the languages you speak via your portfolio. Companies use this information to find creators who match their target audience.

Adjusting languages

Here’s how to change your languages:

1. Log in to your account

2. Go to My portfolio

3. Click the plus sign next to Languages

4. Adjust your languages

5. Save your changes

The changes will be visible immediately.

Available languages

You can choose from the following languages:

🇳🇱 Dutch
🇧🇪 Flemish
🇫🇷 French
🇩🇪 German
🇬🇧 English
🇮🇹 Italian
🇪🇸 Spanish
🇸🇦 Arabic
🇹🇷 Turkish
🇵🇱 Polish

You can select multiple languages at the same time.

You can adjust your packages yourself via your portfolio. Packages determine what companies can purchase from you and under what conditions.

Changing packages

Here’s how to change your packages:

1. Log in to your account

2. Go to My portfolio

3. Go to the Packages section

4. Click Edit on the package you want to adjust

5. Adjust your package and save the changes

The changes are immediately visible to companies.

You can temporarily turn off your availability if you are, for example, on vacation or do not want to accept assignments for a while.

Adjusting availability

Here’s how to turn off your availability:

1. Log in to your account

2. Go to My portfolio

3. Find the Available button

4. Turn this button off

The change takes effect immediately.

What happens when your availability is off

When your availability is turned off:

✓ Your packages are no longer visible to companies
✓ You will no longer be shown on the Find creators page
✓ You cannot receive new assignments

Your existing assignments remain visible and continue as usual.

Your portfolio is your public profile. This is what companies see when they click on your profile via the Find creators page.

Your portfolio helps companies quickly assess whether you are a good fit for their project.

What you see yourself

In your profile, you also see information that is only visible to you

✓ The availability button to temporarily disable your visibility, for example during vacation
✓ Insight into the number of profile visits
✓ How often you have been added to favorites

This way you maintain control over your availability and gain better insight into your performance on the platform.

What companies see first

When a company opens your portfolio, they see among other things:

✓ The number of projects you have completed
✓ The percentage of videos you delivered on time
✓ Your response speed

These statistics provide an impression of your reliability and way of collaborating.

Your portfolio videos

You can showcase up to three videos in your portfolio.

These videos show:

✓ The type of content you create
✓ The quality of your work
✓ Your style and presentation

Choose videos that clearly demonstrate what a client can expect from you.

Physical characteristics (optional)

You can also fill in additional physical characteristics in your portfolio. This is optional but can help companies find the right creator faster.

Think of:

✓ Body type
✓ Hairstyle or hair color
✓ Ethnicity
✓ Other visible features

You only use this information to be better matched with projects. Companies see this as part of your portfolio.

Packages and reviews

Besides your videos, companies also see:

✓ The packages you offer
✓ Reviews from previous collaborations
✓ Additional information about you as a creator

This helps companies get a complete picture of you before they get in touch.

After payment, the client provides all necessary information for the assignment. This includes a script, briefing, attachments, and possibly a track and trace code for physical products.

You need this information to start properly and on time.

Viewing assignment information

As soon as the client has filled in the information, you can find it back in the order.

Here’s how to view the assignment information:

1. Open the order

2. Go to the Details tab

Here you will see all the information provided by the client.

Script and briefing

The fields Script and Briefing are only visible if it was agreed that the client will provide these.

If the package chosen states that you as the creator will provide the script and/or briefing, then:

• You will not see these fields
• You do not need to review anything here
• You will create the script and/or briefing yourself

This ensures clear agreements and prevents duplicate work.

What information can you find here

Through the details tab, you can among other things:

• View a provided script
• Read the briefing
• Open attachments such as documents or links
• View a track and trace code for physical products

This way, you know exactly what is expected of you.

What happens after filling in

As soon as the client saves the information:

• You will automatically receive a notification
• You can immediately view all the entered information
• You can start with the assignment

The client can still adjust the information later. Any changes will always be visible in the order.

Good to know

Always read the assignment information carefully before you start.
Use the activity chat if something is unclear or if extra explanation is needed.

It may happen that you are unable to complete an order. In that case, you can cancel the order through the platform.

Canceling an order

Here’s how to cancel an order:

1. Open the order

2. Click on View Order

3. Click on Cancel Order at the top right

4. Confirm your choice

After confirmation, the order will be canceled.

What happens after canceling

If you cancel an order:

• The paid amount will be automatically refunded to the company
• You will not receive payment for this order
• The order will be closed

It can happen that you miss a deadline. That is unfortunate, but the assignment does not automatically end. However, this can have consequences for your performance on the platform.

What happens when the deadline passes?

If you exceed the deadline:

• The order status changes to Deadline passed
• This is included in your delivery rate
• This can affect your ranking and visibility

We keep track of the percentage of your assignments you deliver on time. This percentage is visible to companies and is used when displaying creators.

Adjusting the deadline

If you cannot meet the deadline, you can adjust it yourself.

Here's how to change the deadline:

1. Open the order

2. Go to the Details tab

3. Adjust the deadline

4. Save the change

The new deadline will be immediately visible to the client.

Can I still deliver the content?

Yes. Even if the deadline has passed, you can still deliver the content.

You do this by:

1. Open the order

2. Go to the Delivery tab

3. Upload your content

4. Click on Deliver

The client can still review the content afterward.

What is best to do

If you realize you will not meet the deadline:

• Adjust the deadline in time via the Details tab
• Inform the client via the activity chat
• Provide a clear new delivery date

Good communication helps to prevent misunderstandings.

If a client requests a revision, this means the content does not yet fully meet expectations. This is a normal part of the process and can be easily resolved.

What happens during a revision

When the client clicks on Request Revision:

• You automatically receive an email
• You see in the order that a revision has been requested
• You can view the client's feedback

The feedback specifies what needs to be changed.

Re-uploading content

After a revision request, you can re-upload the adjusted content via the Delivery tab.

Here’s how to do it:

1. Open the order

2. Go to the Delivery tab

3. Upload the adjusted content

4. Click Deliver again

The new upload replaces the previous delivery.

What happens next

After re-delivery, the client again has time to:

• Approve the content
• Request another revision
• Reject the assignment

This depends on the number of revisions agreed upon in the package.

You submit your final content via the Delivery tab within an order. This way, everything related to the delivery remains clear and in one place.

Going to the delivery tab

Here's how to get to the delivery:

1. Open the order

2. Click on View order

3. Navigate to the "Delivery" tab.

Uploading and submitting content

You can upload your final content via the delivery tab.

Here’s how to submit:

1. Upload your videos and/or photos

2. Check that everything is correct

3. Click on Submit

After clicking submit, your content will be sent to the company for review.

What happens after submission

After submission, the company has 72 hours to take one of the following actions:

• Accept the assignment
• Reject the assignment
• Request a revision

After 72 hours, the assignment is automatically accepted.

If a revision is requested, you can upload a new version via the same delivery tab.

The UGC.NL Ranking System Explained

Finding the right UGC creator for your brand doesn’t have to be a time-consuming search. You want certainty about quality, reliability, and experience without endlessly comparing profiles. UGC.NL makes this easy with a transparent and user-friendly ranking system that classifies creators based on performance and reviews.

What is the UGC.NL Ranking System

The UGC.NL ranking system provides immediate insight into the experience, quality, and reliability of creators. Each creator falls within one clear rank. This way, clients can see at a glance who is suitable, while creators have a clear growth path.

The Four Ranks and Ambassador Badge

Explorer
Beginning creators ready to start their first assignments. Ideal for brands with a smaller budget or those looking to discover new talent.

Rookie
Creators with 1 to 9 completed assignments and basic experience on the platform. Suitable for small to medium-sized projects.

Rising Star
Creators with at least 10 completed assignments and an average rating of 4 stars or higher. Perfect for ongoing collaborations and results-driven UGC campaigns.

Trendsetter
Top creators with at least 25 completed assignments and a rating of 4.7 stars or higher. Ideal for large campaigns and high-end projects.

Ambassador Badge
In addition to the standard ranks, there is the Ambassador Badge. This badge is for creators with a strong network who actively contribute to the community.

Benefits of the Ambassador Badge • Prominent position in rankings • Extra visibility in search results • Promotion via socials and newsletters • Access to exclusive assignments and events • Commission on new creators they bring in

Important Achievements and KPIs

The UGC.NL algorithm looks beyond just the number of assignments. Performance also plays a major role.

• Delivering assignments on time increases visibility and rank 
• Quick response time to clients enhances reliability and collaboration

Creators respond on average within 1 hour!

Benefits for Creators

• A clear and motivating growth structure • Freedom to set own rates and packages • More visibility and higher chances of assignments

At UGC.NL, we place great importance on the quality of our creators. Therefore, we take various measures to ensure that our creators meet the highest standards. Below we explain how we do this:

Acceptance Process
When a creator registers on our platform, they are not immediately activated. They do not appear directly on the “Find Creators” page. After a creator has uploaded their portfolio and highlight video, a manual quality check is first performed by our team. UGC.NL checks the creator for both quality and professionalism before they are approved and become visible to companies.

Response Time
To ensure the response time of creators, we follow several measures. First, the platform continuously tracks the average response time of a creator to clients. This information is displayed under the creator’s profile picture, as described in the “Chat Function.”

Based on this information, companies can decide whether they want to start a conversation with the creator. If a creator’s response time is too long, clients can take this information into account when making their choice.

Availability
We also monitor how often a creator logs into the platform. After seven days of inactivity, the creator receives a reminder email informing them that they have not logged in for seven days. If a creator still has not logged in after 21 days, their availability is automatically disabled, making the creator no longer visible on the “Find Creators” page.

UGC.NL offers a secure payment guarantee for creators through an escrow service. Clients pay in advance before the start of the assignment. The paid amount is then held in an escrow account by UGC.NL.

After acceptance of the assignment – or automatic acceptance if the client has not approved or rejected the assignment within the specified time – the creator’s commission is automatically added to the creator’s account.

If the assignment is rejected or canceled by the client (upon the deadline passing), the paid amount is fully refunded to the client.

Billing
UGC.NL automatically generates sales invoices for creators. Creators can indicate upon their first login whether they have a Chamber of Commerce (KVK) registration. If they provide this information correctly, UGC.NL will automatically generate a VAT invoice when paying out the balance. This invoice is sent by email and can also be found in the creator’s personal dashboard.

Payments
Payments are automatically made weekly. The payment includes the total value of all assignments that have reached the status “Completed” in the past week.

Chamber of Commerce (KVK) Registration
It is not mandatory to start with a KVK registration at UGC.NL; creators can also start as consumers. However, there are government rules and legislation that determine when an activity is considered a hobby and when a KVK registration is required. UGC.NL is not responsible for compliance with this legislation but does clearly inform creators about it. If a creator’s total earnings exceed €1800, an email is sent to inform them about the necessity of a KVK registration.

Commission
UGC.NL charges a commission of 25% in exchange for the various services the platform facilitates. The creator thus receives 75% of the purchase value of the assignment (excluding service fees & usage rights costs). 

Discount Codes
If UGC.NL offers discount codes or special campaigns, the discounts are deducted from the creators’ commission. Creators receive 75% of the reduced purchase value (excluding service fees). This means that when a discount code is used, the creator’s commission is calculated based on the lower purchase value.